CP-8841, 8851 Telephones in Hunt Groups

[daleshew517]

Hello,

We are upgrading all of our older 7960 series telephones to 8841s and 8851s.  I've noticed that outside calls coming into extensions on the new phones via hunt groups don't display the calling number IDs while ringing in.  The 7965 phones do.  Is there some sort of option that has to be selected to get this feature back?  See attached photos.  The outside calling number is 205-641-5071.   

[IP_Cartel]

maybe this is on?

https://www.cisco.com/c/en/us/support/docs/smb/collaboration-endpoints/cisco-ip-phone-7800-series/smb5645-enable-caller-id-blocking-on-the-cisco-ip-phone-7800-or-8800.html

[daleshew517]

I found it.  The telephones that were having the problem were using load version sip88xx.12-8-1-0001-455.  I upgraded them to sip88xx.14-2-1-0001-14 and it resolved the problem.

Thanks,

Dale