Multiple extensions from one phone

[ijvasquez]

I am trying to answer multiple lines from one phone Cisco CM, 7940's. Attempting to stop clerks from having to hop around office.

Help??

[Rob Huffman · Accepted solution]

Hi Ignacio,

One of the most common ways to address this issue is to configure

Call Pickup.

Let's say your clerk is @ 5555 but he/she needs to get calls for

4444,3333,2222 & 5543 as well. You can configure a pickup Group

that contains 5555,4444,3333,2222 & 5543 and when a new call

comes into any of these numbers the call can be answered (using Pickup)

from the 7940 @ 5555

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/7_0_1/ccmfeat/fscpickg.html

Cheers!

Rob