12-29-2009 04:29 PM - edited 03-21-2019 01:58 AM
I am having issues connecting a 2nd 7921G to my uc520 demo kit. i am able to connect the 1st 7921 no problem and when i copy the WLAN setup from the first phone (SSID/security) settings to the 2nd 7921G, the 2nd one wont connect. it wont even recognize a wireless signal. has anyone experienced this problem or do i just have a bad phone and i need to call TAC? thanks!
12-29-2009 08:35 PM
The second 7921G can fail to connect if you are using an external access point, and you have your switchports or external access point misconfigured. If you are using an external wireless access point, be sure that the following is done:
I do know of one thing you can try before trying to replace your phone. You can manually upgrade the 7921G firmware by doing the following:
12-30-2009 06:28 AM
A very thorough response sent by John, as usual.
I was thinking a very basic test would be turn off the 1st phone and try to connect from the second.
If the second doesnt work, then there is something misconfigured on that phone and time to stare and compare.
Make sure the phone load is correct, as John suggested as well.....
Steve DiStefano
Systems Engineer
U.S. Field Channel Sales team
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