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- About John Platts
John Platts
Enthusiast
Expertise:
SBCS solution, IOS command line interface
Recent Badges
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Member since
03-20-2009
325
Posts
103
Helpful
20
Solutions
Created by
John Platts
in Small Business Routers
in Small Business Routers
05-01-2019
12:28 PM
05-01-2019
12:28 PM
One of our customers with a Cisco RV320 is experiencing issues with VPNs and with remotely accessing the Web GUI over HTTPS. We upgraded this customer's RV320 to the v1.4.2.22 release. We have other customers with Cisco RV320 routers running the v1.4.2.22 release that aren't experiencing these issues. I am also able to get into this customer's RV320 router over HTTP port 8007.
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Labels:
Created by
John Platts
in Small Business Routers
in Small Business Routers
08-29-2017
11:31 AM
08-29-2017
11:31 AM
We have a customer with a Cisco RV320 router out in the field. They are experiencing problems with the voice connectivity on the RV320 failing back over after the RV320 fails over to the backup connection. This customer is running firmware version v1.3.2.02 on their RV320 router. Here are some screenshots of the Dual WAN configuration on this customer's RV320 router: Here is the system log from that router: 2017-08-08, 08:28:22 Network Log WAN connection is up : 99.xxx.xxx.249/255.255.255.248 gw 99.xxx.xxx.254 on eth1 2017-08-08, 08:28:33 Network Log WAN connection is up : 24.xxx.xxx.178/255.255.255.252 gw 24.xxx.xxx.177 on eth2 2017-08-19, 05:04:26 Network Log WAN connection is down 2017-08-19, 05:04:31 Network Log WAN connection is down 2017-08-19, 05:05:45 Network Log WAN connection is down 2017-08-19, 05:05:50 Network Log WAN connection is up : 24.xxx.xxx.178/255.255.255.252 gw 24.xxx.xxx.177 on eth2 2017-08-19, 05:06:23 Network Log WAN connection is down 2017-08-19, 05:06:32 Network Log WAN connection is down 2017-08-19, 05:06:37 Network Log WAN connection is up : 99.xxx.xxx.249/255.255.255.248 gw 99.xxx.xxx.254 on eth1 2017-08-19, 05:06:47 Network Log WAN connection is down 2017-08-19, 05:06:52 Network Log WAN connection is up : 24.xxx.xxx.178/255.255.255.252 gw 24.xxx.xxx.177 on eth2 2017-08-19, 05:07:41 Network Log NSD FAIL WAN[1] 2017-08-19, 05:07:51 Network Log NSD SUCCESS WAN[1] 2017-08-21, 09:19:08 Network Log WAN connection is up : 99.xxx.xxx.249/255.255.255.248 gw 99.xxx.xxx.254 on eth1 2017-08-21, 09:19:18 Network Log WAN connection is up : 24.xxx.xxx.178/255.255.255.252 gw 24.xxx.xxx.177 on eth2 2017-08-29, 11:01:08 Network Log WAN connection is up : 99.xxx.xxx.249/255.255.255.248 gw 99.xxx.xxx.254 on eth1 2017-08-29, 11:01:18 Network Log WAN connection is up : 24.xxx.xxx.178/255.255.255.252 gw 24.xxx.xxx.177 on eth2 2017-08-29, 13:06:05 User Log User cisco Session Expired This customer has an AT&T U-verse connection with a Static IP address on WAN1 and a Charter broadband connection with a Static IP address on WAN2. Is there anything that I can adjust on the RV320 router so that it will fail back over without rebooting the RV320 router once the connectivity is restored?
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Created by
John Platts
in Web Security
in Web Security
04-28-2017
08:18 AM
04-28-2017
08:18 AM
One of our customers needs to have URL filtering configured on an Cisco 881 running IOS 15.6(3)M2. How do we get URL filtering configured on that 881 router?
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Created by
John Platts
in IP Telephony and Phones
in IP Telephony and Phones
08-03-2014
04:14 PM
08-03-2014
04:14 PM
I already have the CUCM system installed, and I have already added the SIP trunk. I need assistance routing different numbers coming in over this SIP trunk to different partitions. Here is a list of patterns coming into the SIP trunk, along with the partitions that these calls need to be routed to: 19722320XXX -> Extensions 2XXX in Partition_A 1972874XXXX -> Extensions XXXX in Partition_B 168222763XX -> Extensions 40XX in Partition_C 19722081000 -> Extension 2000 in Partition_A 19725383191 -> Extension 3000 in Partition_B 18175723897 -> Extension 4000 in Partition_C How do I configure CUCM 10 to route these numbers coming in to the appropriate partitions? All of the above patterns are coming in over the same SIP trunk, but I need help getting these numbers routed correctly to their proper destinations.
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Created by
John Platts
in Voice Systems
in Voice Systems
07-07-2014
02:12 PM
07-07-2014
02:12 PM
The BE6000 Administration guide states that "Most BE6K deployments have a single domain as part of a Standard Prime installation. Multiple domains are available with Prime Collaboration Advanced (available for purchase) that can be used for complex Business Edition 6000 deployments." How many domains can Prime Collaboration Advanced manage with the BE6000 solution? How do we order and deploy Prime Collaboration Advanced with the BE6000 solution?
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- Tags:
- prime be6000
Labels:
08-27-2013
08:36 AM
UC500 and CME both support overlay buttons, but only on IP phones that support SCCP. Overlay buttons are not available on IP phones that support only the SIP protocol in CME, such as the 3905, 8961, 9951, 9971, and the Jabber client. CUCM does not support overlay buttons. Even though the UC500 platform does support multisite dialing and multisite VPNs, it does not have full support for multisite clustering that is offered on the Zultys MX30, Zultys MX250, or the full CallManager. Zultys and other competitors also offer many features in SMB UC solutions that are not even available on the UC500, UC300, or BE3000. I certainly do agree that price is important, and Cisco does certainly need to develop a suitable replacement for SBCS. The full CUCM product actually does have CLI, but the telephony features are configured in a web-based GUI that is more advanced than the CCA program and the CUCM system settings can be changed through GUIs. The ISRs used in deployments of the full CUCM product are also configured using CLI.
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08-27-2013
07:24 AM
The UC520, UC540, and UC560 hardware platforms are actually outdated. The UC520, UC540, and UC560 hardware platforms use PVDM2 DSPs, whereas the 2900 and 3900 series ISRs use PVDM3 DSPs. The UC520 model was released over 6 years ago, and the UC540 and UC560 models were released almost 4 years ago. The UC520 and UC540 models have non-Gigabit ports, but most of the newer Cisco products have switched to Gigabit Ethernet or 10-Gigabit Ethernet ports. The UC540 still has a Wireless-G access point, but almost all of the other Cisco wireless products have Wireless-N capability. The UC500 series also does not have the video transcoding capabilities available on 2900 and 3900 series ISRs. Cisco Configuration Assistant, which is the management tool for the Smart Business Communications System and the UC500 series, is not capable of configuring all of the features that are available on the UC500 series. Some of the capabilities of the UC500 series have to be configured with CLI. Even though Cisco has enhanced CCA since the launch of the UC500 series, Cisco has never gotten CCA right. The configuration GUIs found on other Cisco Unified Communications solutions, including CallManager, BE3000, BE6000, and UC300, allow all of the UC features to be configured through a GUI. Solutions from Zultys, Avaya, and other competitors also had the capability to have all of the UC features configured through a GUI. The UC500 series does need to be discontinued since its hardware platform is outdated, its configuration GUI lacks capabilities that are available with CallManager, BE6000, and competitors' UC solutions, and the UC500 solution lacks telephony features that are available on competitors' UC solutions.
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Created by
John Platts
in Small Business Routers
in Small Business Routers
07-23-2013
12:26 PM
07-23-2013
12:26 PM
One of our customers is trying to get a Pantech UML295 USB 4G modem working, but the SRP541W does not recognize the Pantech UML295 USB 4G modem. Is the Pantech UML295 USB 4G modem going to be supported in a future version of the SRP541W firmware? The firmware on this SRP541W has been upgraded to version 1.2.6.
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12-07-2012
11:46 AM
I have looked at the data sheet and the software compatibility matrix for the BE3000, and I do not see the 7931G listed as one of the compatible phones. We have deployed over 80 7931G phones during the last 5 years, and we have customers who are still using this model. The 7931G is still in production and is not yet in end-of-life status. We are planning on migrating some of our UC520 customers over to the BE3000 solution next year, and we do need support for this IP phone model on the BE3000. We often deployed this model with the UC520 and UC540 because many of our customers need the extra buttons. Is the 7931G currently supported with the BE3000 solution? If not, are there plans to add support for the 7931G, and when will support for the 7931G be added? Alternatives to deploying the 7931G: Deploying 6961 IP phones. These phones do have 12 buttons and are supported on both UC500 and BE3000 platforms. However, we have customers that use more than 12 buttons on their phones, and some of these buttons are actually being used to monitor the extensions of the other users in the offices as well as for speed dials. The 7931G also has a larger LCD than the 6961 IP phone does. Deploying 7962, 7965, or 7975 phones plus the 7915 expansion module. This option would give our customers the extra buttons that our customers need, but is more expensive than deploying 7931G or 6961 IP phones. These phones do have the larger LCD display, and the 7965 and 7975 phones also have a color screen and Gigabit Ethernet.
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Created by
John Platts
in Small Business Support Documents
in Small Business Support Documents
12-06-2012
06:44 AM
12-06-2012
06:44 AM
BE3000 is actually based on the full Cisco Unified Communications Manager (CallManager) product. However, some of the features available on BE5000, BE6000, and the full CallManager product have been disabled in BE3000 8.6. Cisco has plans to enhance the BE3000 platform, including the addition of new features found in the full CallManager product, in future software releases.
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Created by
John Platts
in Voice Systems
in Voice Systems
06-18-2012
02:22 PM
06-18-2012
02:22 PM
Are there plans to support the 9900 series phones with the Business Edition 3000 solution? The 9951 is actually very similar to the 8961 phone, which is already supported on BE3000, except that the 9951 supports a video camera attached to the phone. The 9951 and 9971 phones are currently supported on UC500, CME, BE5000, BE6000, and CUCM, but not currently on the BE3000 platform. The 8941 and 8945 phones do have a built-in video camera and are currently supported on the BE3000 solution, but these phones do not support expansion modules like the 7965, 7975, 8961, 9951, and 9971 phones do, and these phones only have 4 buttons. Our company as well as some of our customers would like to use the 9951 phones with the BE3000 solution if this phone gets supported because of the ability to attach a camera to the 9951 phone as well as having 5 buttons on the 9951 and 6 buttons on the 9971 and expansion module support.
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Created by
John Platts
in Voice Systems
in Voice Systems
06-12-2012
09:36 AM
06-12-2012
09:36 AM
CallRex call recording from Telrex will work with the BE3000 system. However, if you are using Telrex with BE3000, UC300, UC500, or CME, you will need to have all of your IP phones connected to managed switches and have 2 Ethernet cards installed on the CallRex call recording server. You will need to connect the first Ethernet port on the CallRex call recording server to an regular switchport, and connect the second Ethernet port on the CallRex call recording server to a switchport analyzer port that sends the voice signaling and voice audio traffic to the CallRex server.
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06-04-2012
01:54 PM
How many levels of auto attendant are supported on the BE3000? How many auto attendants are supported on the BE3000?
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Labels:
Created by
John Platts
in Voice Systems
in Voice Systems
06-01-2012
01:25 PM
06-01-2012
01:25 PM
When will the 8.6.4 release for BE3000 be available? I have been to the BE3000 page at www.cisco.com/go/cmbe3000, and I do not see the release notes, administrator guide, or compatibility matrix for 8.6.4 at that site.
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Labels:
05-01-2019
One of our customers with a Cisco RV320 is experiencing issues with VPNs
and with remotely accessing...
05-14-2018
One of our users has Cisco Jabber for iPhone installed on her iPhone,
and her iPhone is not register...
10-26-2017
There are a few users who are experiencing issues with the Call with
Jabber and Call and edit with J...
08-29-2017
We have a customer with a Cisco RV320 router out in the field. They are
experiencing problems with t...
Created by
John Platts
in Web Security
04-28-2017
04-28-2017
One of our customers needs to have URL filtering configured on an Cisco
881 running IOS 15.6(3)M2. H...
Created by
John Platts
in Unified Communications Infrastructure
11-14-2014
11-14-2014
We currently have a customer that is currently running the BE6000 10.0
release, but this customer is...
08-03-2014
I already have the CUCM system installed, and I have already added the
SIP trunk. I need assistance ...
Created by
John Platts
in Voice Systems
07-07-2014
07-07-2014
The BE6000 Administration guide states that "Most BE6K deployments have
a single domain as part of a...
08-27-2013
UC500 and CME both support overlay buttons, but only on IP phones that
support SCCP. Overlay buttons...
08-27-2013
The UC520, UC540, and UC560 hardware platforms are actually outdated.
The UC520, UC540, and UC560 ha...
Created by
John Platts
in Small Business Routers
07-23-2013
07-23-2013
One of our customers is trying to get a Pantech UML295 USB 4G modem
working, but the SRP541W does no...
12-07-2012
I have looked at the data sheet and the software compatibility matrix
for the BE3000, and I do not s...
12-06-2012
BE3000 is actually based on the full Cisco Unified Communications
Manager (CallManager) product. How...
Created by
John Platts
in Voice Systems
06-18-2012
06-18-2012
Are there plans to support the 9900 series phones with the Business
Edition 3000 solution? The 9951 ...
Public Statistics
| Date Registered | 03-20-2009 04:10 PM |
| Date Last Visited | 05-03-2019 01:42 AM |
| Total Messages Posted | 325 |
| Total Helpful Votes Received | 103 |
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