Hi David,
For the benefits of others, we should probably point out what had taken place:
Firstly:
CCA would constantly fail at the CUE bootloader upgrade, looking at the logs the TFTP would time out and there was no TFTP path back to the CUE. It should be clearly understood that whilst other programs such as Solar Winds and 3Cdaemon can do this without any issues, CCA does not function in the same way, the TFTP process does not seem to work as efficiently as those programs do.
It should also be noted that this process does expose a flaw with CCA, given that in most cases people will choose to factory reset and format the flash card, this in itself causes a big issue, and one you have hit, in that once CCA fails the system is left in an unusual state and you would need a console cable to get it back into working order.. Upon failing CCA does not reinstate the Flash card or at the very least format it and properly structure the directory, this is a logical flaw in the way CCA does things and needs to be resolved ASAP by the dev team, I can see a lot of systems being rendered unusual and putting people in a world of pain, such as you have been.
Secondly:
Doing upgrades let alone factory resets to a system remotely is not advisable, one thing goes wrong and you could find yourself in an expensive situation, in this case you were lucky that you had a console cable connected and we could do some recovery when it did fail. Always do upgrades onsite where possible otherwise hold of until there is someone onsite to be your remote hands, the following conditions should also be met before doing the upgrade;
- UC-500 removed of the network and attached switches
- The PC/Laptop doing the upgrade should have all adapters turned of with the exception of the one connected to the UC
- Make sure it is a direct connection to the UC, I advise port 7 (8) although you could use any, using the last port is a force of habit for me
- Make sure you have a console cable with you before proceeding just in case the upgrade fails and the system is rendered in a useless state
- Make sure all firewalls and Anti Viruses are turned off or at worst make sure all exceptions are put in place before commencing
Thirdly:
Make sure you have a backup of a Flash Card from a working system, normally I have a folder called "Default Factory Flash" and in there it is a direct one-2-one copy of a working flash card, this helps in circumstances like yours were CCA does an EPIC fail and trashes your system, you will find that this will get you out of huge hole. As a note worthy thing you should also make sure that you have in this folder the factory default .cfg file for that specific system, this will help you in a major way
Now for your specific problem we need to resolve your flash cards directory structure, after I lost the TV session it occurred to me that your system will not function properly because the required files for it to work properly are not on the system, so we need to resolve that urgently.
In regards to the CUE, well you need to get someone onsite acting as your remote hands, burley to guide them over the phone only as you will not have a Internet connection to them or you shouldn't, not until the system is fully brought back up to spec.
You have my contact details that I left on your note pad (MSN Details), you need me to help you out further just holla and if I am free and not a sleep I will certainly help you out
Cheers,
David.
Cheers,
David Trad.
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