A4 Calling Phone System Repeatedly

[craig.shaw]

Has anyone ever experienced the following:

Customer is having A4 coming up on the called ID and the phone rings 5 or 6 times and when answered there is no one there. It continues to call back a few times and then stops. Then it will re-occur after that.

Any help would be greatly appreciated           

[paolo bevilacqua]

Start mentioning version you're using, type of line, relevant config.

[David Trad]

Hi Mate,

It would seem you have the phantom calling bug, which was first observed in version 7.6 but I haven't seen it happen lately.

Can you advise of the following please:

* Software Pack in use
* CCA configured or manual CLI
* Does it occur after a reboot? And if so how long does it take to show up

How often does it occurs?

Cheers,

David Trad.


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[craig.shaw]

software - 8.1.0

CCA configured

takes 12hrs to re-occur after reboot

10+times per day

thanks!

[David Trad]

Hi Craig,

I would suggest you do a Software Pack update as 8.1 had some odd behaviour.

Download the latest one and do the full upgrade, I know its a pain in the backside but it us well worth it :-)

Cheers,

David Trad.


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