02-24-2012 05:27 AM - edited 03-21-2019 05:24 AM
Hello
need help about a call back in UC500.
from Internal to External
Ip Phone --> UC520 -->GSM Gateway(2N voiceblue lite) OK!!
from external
my GSM number--->GSM Gateway (2N voiceblue lite) -->UC520 {cue auto attendant number } -->ip phone OK!!!
when i make call trought GSM Gateway (2N voiceblue lite) from may cisco ip phone all is good and perfect.
but after a few minute i recive a call in my Cisco ip phone and in my GSM number .
the probleme that the uc500 make a call betwen my cisco ip phone and my GSM number automaticllly after a 10 min of my call.
---> Gsm gateway informs me that the 910 {cue auto attendant} it was he who made the call between the cisco ip phone ad the GSM.
so i maked a test in other UC520 without {cue auto attendant number configuref } and work fine without call bak so the probleme in the
{cue auto attendant}
how can fix this problem i need to use cue auto attendant in my environnement. ???????
------------------------------------------------------------------
dial-peer voice 2001 voip
description ** cue auto attendant number **
translation-profile outgoing PSTN_CallForwarding
destination-pattern 910
b2bua
session protocol sipv2
session target ipv4:10.1.10.1
voice-class sip outbound-proxy ipv4:10.1.10.1
dtmf-relay rtp-nte.
codec g711ulaw
no vad
-------------------------------------------------------------
dial-peer voice 90 voip --- to GSM Gateway
corlist outgoing call-national
destination-pattern [2549].......
session protocol sipv2
session target ipv4:10.1.1.10
codec g711alaw
no vad
02-24-2012 08:51 AM
Borhen,
I think your the problem you are having is that a phantom call comes back to you after a few minutes of you hanging up a call? Is that correct?
02-24-2012 09:40 AM
yes this is my problem.
02-24-2012 09:46 AM
I have a couple of questions.
What kind of phone service is used to connect you to the PSTN? PRI? POTS? SIP Trunk?
Have you run any debug's to see where the call is originating? Is it the system or does it come from your service provider?
What is the version of OS you are running? Do a show version in CLI.
Knowing this information would help to track down your information
02-25-2012 12:41 AM
first i use a sip trunk beteew uc520 and mobile gateway.
the call is from systeme and exactelly from 910 the extension for cue auto attendant number.
version of OS is:
Cisco IOS Software, UC500 Software (UC500-ADVIPSERVICESK9-M), Version 15.1(2)T4, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2011 by Cisco Systems, Inc.
Compiled Tue 12-Jul-11 22:01 by prod_rel_team
ROM: System Bootstrap, Version 12.4(11r)XW3, RELEASE SOFTWARE (fc1)
UC_GSS uptime is 16 hours, 52 minutes
System returned to ROM by power-on
System restarted at 16:48:34 CET Fri Feb 24 2012
System image file is "flash:uc500-advipservicesk9-mz.151-2.T4"
Last reload type: Normal Reload
Note:
this probleme come if activation of cue auto attendant. if i disable this option there are no probleme.
02-28-2012 07:13 AM
I steel need help
02-28-2012 07:17 AM
I understand that the call is coming from the AA, but where is it originating? Have you checked with your SIP provider to see if there are duplicate calls being originated for each call coming in?
The problem sounds like a call loop of some kind. If it's something easily repeatable, set up a syslog server and capture the following debugs.
debug ccsip messages
debug voice ccapi inout
03-02-2012 07:49 AM
03-02-2012 09:51 AM
So here's what I see.
I see that the original call comes from here:
910@192.168.10.1 and 10.100
Then a secondary call comes from 910@10.1.10.1
There seems to be some double configuration here. Can you send a copy of the show run with usernames/passwords edited out?
Also, can someone else confirm what I'm seeing?
03-05-2012 05:55 AM
03-05-2012 06:09 AM
Borhen,
I though you said you were using a SIP trunk? The configuration that you sent is POTS lines. There isn't a SIP trunk set up on this box. I've never set up a UC520 this way, but what "may" be happening is that two of your POTS lines are being engaged when a call comes in.
Does anyone else have more experience with this type of setup?
03-05-2012 06:40 AM
NOT SIP TRUNK . I USE H323
dial-peer voice 90 voip
corlist outgoing call-national
destination-pattern 0[2549].......
session protocol sipv2
session target ipv4:192.168.10.100
codec g711alaw
no vad
!
dial-peer voice 91 pots
corlist outgoing call-national
description ** FXO pots dial-peer **
preference 1
destination-pattern 0[2549].......
port 0/3/3
!
dial-peer voice 92 pots
corlist outgoing call-national
description ** FXO pots dial-peer **
preference 2
destination-pattern 0[2549].......
port 0/1/0
!
dial-peer voice 93 pots
corlist outgoing call-national
description ** FXO pots dial-peer **
preference 3
destination-pattern 0[2549].......
port 0/1/1
!
dial-peer voice 94 pots
corlist outgoing call-national
description ** FXO pots dial-peer **
preference 4
destination-pattern 0[2549].......
port 0/1/2
!
dial-peer voice 95 pots
corlist outgoing call-national
description ** FXO pots dial-peer **
preference 5
destination-pattern 0[2549].......
port 0/1/3
!
dial-peer voice 96 pots
corlist outgoing call-national
description ** FXO pots dial-peer **
preference 6
destination-pattern 0[2549].......
port 0/2/0
!
dial-peer voice 97 pots
corlist outgoing call-national
description ** FXO pots dial-peer **
preference 7
destination-pattern 0[2549].......
port 0/2/1
!
dial-peer voice 98 pots
corlist outgoing call-national
description ** FXO pots dial-peer **
preference 8
destination-pattern 0[2549].......
port 0/2/2
THE FIRST dial-peer route the call to GSM gatway, if busy or noan the call will be redirected to FXO port {8 port fxo} with preference.
03-05-2012 06:45 AM
borhen bouallagui wrote:
first i use a sip trunk beteew uc520 and mobile gateway.
the call is from systeme and exactelly from 910 the extension for cue auto attendant number.
version of OS is:
Cisco IOS Software, UC500 Software (UC500-ADVIPSERVICESK9-M), Version 15.1(2)T4, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2011 by Cisco Systems, Inc.
Compiled Tue 12-Jul-11 22:01 by prod_rel_team
ROM: System Bootstrap, Version 12.4(11r)XW3, RELEASE SOFTWARE (fc1)
UC_GSS uptime is 16 hours, 52 minutes
System returned to ROM by power-on
System restarted at 16:48:34 CET Fri Feb 24 2012
System image file is "flash:uc500-advipservicesk9-mz.151-2.T4"
Last reload type: Normal Reload
Note:
this probleme come if activation of cue auto attendant. if i disable this option there are no probleme.
Apologies, but you said you used a SIP trunk.
Your setup is outside the realm of my experience. I think you will need to either open a case with TAC or someone else with more experience with your type of setup will need to help.
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