06-15-2011 03:12 PM - edited 03-21-2019 04:14 AM
I'm wondering if anyone has any detailed information on setting up multi-level auto attendant on the UC560. I did review the TEL lab 8 but I feel like there is more I will need to understand. I am working on a new install to replace an old Nortel Norstar which had a fairly invloved auto-attendant on their Call Pilot VM. Is the best option to use CCA or the web interface to UCE to configure a multi-level AA?
I probably can figure it all out but some guidance might get me there quicker and keep everyone happy ;-)
Any help on resources would be greatly appreciated!
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06-15-2011 06:03 PM
Hi David,
Please configure the AA with CCA. The CUE GUI will "break" CCA in most cases and if you are only a select partner with no UC specializations, you will not be able to obtain support.
06-15-2011 06:03 PM
Hi David,
Please configure the AA with CCA. The CUE GUI will "break" CCA in most cases and if you are only a select partner with no UC specializations, you will not be able to obtain support.
06-16-2011 06:08 AM
I did start playing with this in the lab and once I started trying some things it now seems pretty straightforward. I was using CCA as it seems the the direction that is supportable anyhow. Now I think I understand it enough to come up with a plan, current AA has 6 submenus so we'll have to come up with some compromise.
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