Auto Attendant Transfer to Dial by Name

[jcarter]

A couple of customers complained about the few seconds of silence you get when transferring to the dial-by-name menu.  Is there any way to eliminate this gap?

[Marcos Hernandez]

This cannot be edited outside of the script itself.

Thanks,

Marcos

[jasonfield999]

Hi,

I came accross this earlier today - if you are using Unity Connection - you can elimate the wait time by ticking:- ignore additional input

Hope this helps

Edit Caller Input

Key
Ignore Additional Input (Locked)

Action

Call Action	Hang Up Ignore Restart Greeting Route From Next Call Routing Rule Skip Greeting Take Message Transfer To Alternate Contact Number
	Extension Description
Call Handler	0 to IT Helpdesk Auto Attendent Transfers Brack VM 0 - 27 Brack VM 0 - 28 Brack VM 0 - 29 Brack VM 0 - 30 Brack VM 0 - 31 Brack VM 0 - 32 Brack VM 0 - 33 Brack VM 0 - 34 Brack VM 0 - 35 Brack VM 0 - 36 Brack VM 0 - 37 Brack VM 0 - 38 Brack VM 0 - 39 Brack VM 0 - 40 Brack VM 0 - 41 Brack VM 0 - 42 Brack VM 0 - 43 Brack VM 0 - 44 Brack VM 0 - 45 Brack VM 0 - 46 Brack VM 0 - 47 Brack VM 0 - 48 Brack VM 0 - 49 Brack VM 0 - 8 Brack VM 0 - Accounts 1 Brack VM 0 - Accounts 2 Brack VM 0 - Accounts 3 Brack VM 0 - Accounts 4 Brack VM 0 - Aftersales Brack VM 0 - Blue Arrow Brack VM 0 - Corporate Marketing Brack VM 0 - Dealer Development Brack VM 0 - Direct Marketing Brack VM 0 - Events Brack VM 0 - Gemma Willows Brack VM 0 - IT 1 Brack VM 0 - Jon Soper Brack VM 0 - Mark Phillips Brack VM 0 - Marketing Brack VM 0 - MINI Brack VM 0 - Motorcycles Brack VM 0 - Operations Brack VM 0 - OSG Brack VM 0 - Parts supply Brack VM 0 - Press Brack VM 0 - Remarketing Brack VM 0 - Sales Brack VM 0 - Warranty Brack VM 0 spare Brack VM key 1 - Aftersales Engineering Line Goodbye Hook IT Support Hook Operator Hook VM 0 - Credit Risk Ireland Uderwriting Network Team 0 Opening Greeting Operator Operator Restaurant Test Voice Mail 0 Thorne V-Mail 1 IT Thorne V-Mail 2 HR Thorne V-Mail 3 Body Office Thorne V-Mail 4 Tech Admin 1 Thorne V-Mail 5 Planning Thorne V-Mail 5 Tech Admin 2 Thorne V-Mail 6 Tech VMS
	Attempt Transfer
	Go Directly to Greetings
Interview Handler
Directory Handler	System Directory Handler
Conversation	Broadcast Message Administrator Caller System Transfer Greetings Administrator Sign-In User System Transfer
User with Mailbox	2006 2102 2104 2106 2108 2109 211 2110 2111 2112 2113 2117 2118 212 2120 2121 2125 2128 2129 2130 --- More Options ---
	Attempt Transfer
	Go Directly to Greetings