B-ACD pilot number is 380 (I have tried setting up multiple B-ACD's on various pilot numbers to no avail).
Prior to SIP trunk being setup I can call the B-ACD fine, everything works as it should (I should mention this is ALL internal calling)
I then setup a "Generic SIP Trunk" using CCA 3.0(1) with only details for the proxy server and domain name.
The B-ACD now breaks and the error I get in the CLI is "%CALL_CONTROL-6-CALL_LOOP: The incoming call has a global identifier already present in the list of currently handled calls. It is being refused"
Now I also had this issue earlier and Voicemail wasn't work either (399), but I updated the software to 8.2.0 and the voicemail stays up but the B-ACD doesnt.
I have tried debugging and gathering information etc etc and have tried chaning translation-rules etc no to avail.
This is what I think is happening:
Call to 380 is made
Correct Dial-peer is chosen (5002)
transalation rule is enforced.
number gets changed to ABCD380
next dial-peer is chosen (1003)
call falls over.
This is from debug voice ccapi error
CALL_ERROR; Incoming Loop Call Is FoundIncoming Loop Call Is Found;
Guid=AB833CB7-BE4F-11E0-8155-CB9A5DC23CE9; Calling Number=291;
Called Number=ABCD380; Remote IP Address=10.12.115.41; Direction=XRULE_INCOMING;
Incoming Dial-peer=1003; Return Code=-16
Below are the translation rules and the dial peers affected.
!
voice translation-rule 411
rule 1 /^0\(.*\)/ /ABCD0\1/
rule 5 /^\(...\)$/ /ABCD\1/
!
voice translation-rule 412
rule 1 /^ABCD\(.*\)/ /\1/
!
voice translation-rule 1000
rule 1 /.*/ //
!
!
voice translation-rule 1112
!
voice translation-rule 2001
!
voice translation-rule 2002
rule 1 /^6/ //
rule 2 /^A/ //
!
voice translation-rule 2222
!
!
voice translation-profile CALLER_ID_TRANSLATION_PROFILE
translate calling 1111
!
voice translation-profile CallBlocking
translate called 2222
!
voice translation-profile OUTGOING_TRANSLATION_PROFILE
translate called 1112
!
voice translation-profile PSTN_CallForwarding
translate redirect-target 410
translate redirect-called 410
!
voice translation-profile PSTN_Outgoing
translate calling 1111
translate called 1112
translate redirect-target 410
translate redirect-called 410
!
voice translation-profile SIP_Incoming
translate called 411
!
voice translation-profile SIP_Passthrough
translate called 412
!
voice translation-profile TestIncoming_Called_5
translate called 5
!
voice translation-profile XFER_TO_VM_PROFILE
translate redirect-called 2002
!
voice translation-profile incoming_Called_6
translate called 6
!
voice translation-profile nondialable
translate called 1000
!
!
dial-peer voice 5002 voip
description *** CCA BACD ***
service aaservice0
destination-pattern 380
session target ipv4:10.12.115.41
incoming called-number 380
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad
!
!
dial-peer voice 1003 voip
description ** Passthrough Inbound Calls from CUE **
translation-profile incoming SIP_Passthrough
b2bua
session protocol sipv2
session target ipv4:10.1.10.1
incoming called-number ABCDT
dtmf-relay sip-notify
codec g711ulaw
no vad
!
Is anyone able to help please? I'm stuck!
