BU Stance on CUIC and Social Miner (CCX Web Chat) on BE6000

[R. Clayton Miller]

Could the BU give the field some clarification on support of both CUIC and Social Miner (for Web Chat) co-resident on the BE6000 platform?  Both applications require VMs and are a part of the CCX 9.0 release.  These applications are not mentioned in the "gang of eight," however one could argue they do fall under CCX.

[Steven DiStefano]

Also interested in this answer please...

Bump

[skilambi]

CUIC is within UCCX and is supported in BE6K no issues there. Social Miner is a separate VM and isnt' one of the supported apps from all the documentation I have seen. Social Miner is used for web chat but isn't really solely dedicated for CCX, It can also be used as a standalone app.

Srini