We see the doc wiki has not been updated with any UCM 9.0 native call queuing design constraints.  We would assume that the call queuing at a min would need to meet the MoH design constraint of 50 sessions, since you figure there is a high probability that one call will be queued in each of 50 queues with MoH playing with each. http://docwiki.cisco.com/wiki/Supported_System_Capacities Is there any other performance impact we should consider or can we ask the doc wiki be updated with design constraints around call queuing? Can the BU clarify is that is 50 simultanous MoH streams per cluster, or 50 per server?  We can eliminate the load by going to multicast and IOS distributed MoH for remote sites, but something tells me there probably is a max queued call ceiling we need to consider for this platform. ... View more

What is UCXN-9X-SC-PORTS added in the validation as a $0?  This looks like Speech Connect Ports, but I don't see it mentioned in the BE6k 9.1 ordering guide.  This is an included item number, but it only kicks out one.  A recent 9.0 ELM licnese I loaded only shows one as well.  Does this mean the customer only is allowed one similtaneous port for Speech Connect with Unity Connection 9.1?  I see no option under the R-CBE6K-K9 SKU to add more ports.       ... View more

BU slides show that BE6000 customers are entitled to use UPM 9.0, the "enterprise" version as well as UPM-BE, that ships with the BE6000 bundle.  I understand that because UPM 9.0 does not ship with the bundle, customers can order via PUT.  However I just checked my customer's contract number in PUT and there are no options for UPM 9.0.  Three questions for the BU: 1) How do I fix my customer problem where UPM 9.0 is not showing as an option under his contract number.   UPM-BE did ship with his order.  Unicast me if you would like to see the contract and SO numbers. 2) What SKU should be ordered in PUT for UPM 9.0 for a BE6000 customer (when I do a dump I see multiple UPM SKUs).  Sorry, but if the SKU descriptions in PUT made more sense, I would not have to ask this question. 3) Due to numerous issues with UPM-BE currently, resellers need access to UPM 9.0 day 1, and should not have to wait to start an install until UCSS/ESW etc are active in our systems to order UPM 9.0 via PUT.  Although the .ova with the VM installation is posted to Software Center, seems we still need the license file, and I assume that is on the ISO downloadable via PUT, as the migration document states:  Copy the new license file (PCP90BE6K.lic) to /opt/cupm/license.  Are there any considerations being thought of regarding this? ... View more

Could the BU give the field some clarification on support of both CUIC and Social Miner (for Web Chat) co-resident on the BE6000 platform?  Both applications require VMs and are a part of the CCX 9.0 release.  These applications are not mentioned in the "gang of eight," however one could argue they do fall under CCX. ... View more