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Bug Toolkit id # CSCsz58813

CHRIS YEO
Level 1
Level 1

Guys,

I am having this exact problem.  I am using the current version of the firmware (uc500-advipservicesk9-mz.151-2.T2), and it is killing the phone system at random times.

This is the summary of the bug:

UC500: %PQII_PRO_FE-4-QUEUE_FULL - IP traffic stops working
Symptoms: Cisco UC500 console displays the following log(s) constantly:

%PQII_PRO_FE-4-QUEUE_FULL: Ethernet Switch Module transmit queue is full.

Phones and hosts connected to the UC can not retrieve IP addresses via DHCP.

Conditions: This problem occurs shortly after a reload of the Cisco UC500 (on
the CME side). This problem is observed after upgrading from Cisco IOS Release
12.4(20)T2 to Cisco IOS Release 12.4(20)T3.

Workaround: There is no workaround.

I have coverage, but since this is no workaround, then what is the answer?

1 Reply 1

paolo bevilacqua
Hall of Fame
Hall of Fame

That you open a TAC case, ask for escalation, priority 1 and demand a solution since this is affecting your business causing downtime and monetary loss.