01-04-2012 06:54 PM - edited 03-21-2019 05:09 AM
Hi,
I am setting up a night service for a client based on system time schedule, what the customer asked me if I can set the system to forward all call to an external number between 3PM and 6PM, and after 6PM all calls goes to Reception VM,
The schedule as follow:
3:00AM to 3:00PM open
3:00PM to 6:00PM all calls forwarded to mobile
6:00PM to 3:00AM all calls forwarded to VM
Do I have to do it via the AA Script? or different way?
Regards,
Sam
01-05-2012 12:17 AM
There is a write up somewhere here but what you do is a have and floating extension that is configured for night service, set night service for 3PM – 6PM. On the floating extension configure 'call forward night service' with the mobile number then call forward all to the reception hunt group with the final number of a VM? Your incoming calls then pointing to the floating extension.
You can also do it with an AA Script.
Hope this helps.
Craig.
01-05-2012 01:44 AM
Thanks Craig, I will give it atry and let you know
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