08-06-2010 04:53 AM - edited 03-21-2019 02:50 AM
I have a SPA-504G running 7.4.4 with BLF on a Broadsoft switch.
1) While the phone is idle (not on a call) and a monitored user's line rings, a Call Pickup can occur from this attendant phone. However, if the receptionist is on the phone and a call comes in on a monitored line, the receptionist would like to place the call on hold and do a Call Pickup on the incoming call. This does not work and results in a "re-order" tone.
I have tested this same scenario with the same users with a Polycom phone running BLF and was successful, so I do not believe it has anything to do with the Broadsoft's users' capabilities or services.
2) The receptionist would also like to pick up a "second" call to a monitored user. I.e., a monitored user is already on the phone and a second call comes into the user. When the receptionist pushes the button and tries to pick up the call, the call fails as well.
Any suggestions?
08-09-2010 02:05 PM
Please try 7.4.6 which is now on cisco.com, you should be able to put the current call on hold and do a call pickup.
08-10-2010 05:16 AM
Upgraded to 7.4.6.
Still no good. When on an active call, I see a monitored user ringing in. Place active call on hold and press the button of the "ringing" monitored user. Cisco phone display changes to "Blind Transfer Target". Does not pick up the call.
I can provide pcap privately if you wish.
08-10-2010 08:52 AM
We'll need that cap and also the config, please use your browser and login as admin/advanced and save the htm file and send that as well.
08-10-2010 09:14 AM
08-10-2010 03:41 PM
Testing has verified that this is indeed broken...since 7.4.4. A bug has been entered and this issue will be addressed in the next release.
08-10-2010 04:02 PM
For reference, the bug ID is
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