CallerID Not Shown

[vanessa72]

CallerId issues...

Reloaded firmware 2.1.2 -> Factory Defaulted system -> Still No CallerID

Loaded latest firmware same issue.

I can see the info in the logs...  (logs included)  any suggestions

I've included the 2 pics to show what is being displaying on the phone screen.

The other query is when the phone rings, I see the lamp flashing but no label on the screen stating which line is ringing

I expected the screen that overlays showing the CallerID would also state the ringing lines label. I've included to pics before and after shots.

Any help appreciated..

Regards.

---Log Output--

Jan 16 16:13:15 UC320W user.debug voice: fxo cnddwrap_feed parse ok 0447484699

Jan 16 16:13:15 UC320W user.debug voice: -- Caller ID:

--     Name             = (null)

--     Remote Number    = 0447484699

--     Dialable Number  = (null)

--     No Number Reason = (null)

--     No Name Reason   = (null)

--     Message Waiting  = (null)

--     Date and Time    = 01/16 16:13

Jan 16 16:13:15 UC320W user.debug voice: FXO:CNDD name=, number=0447484699

Jan 16 16:13:15 UC320W user.debug voice: FXO[1]:Stop CNDD

Jan 16 16:13:15 UC320W user.debug voice: FXO:CNDD Name= Phone=0447484699; rt=0

Jan 16 16:13:15 UC320W user.debug voice: FXO[1]:Report:sesssion=424c96b8;cst=3

Jan 16 16:13:15 UC320W user.debug voice: [1]->10.1.1.1:6060(449)

Jan 16 16:13:15 UC320W user.debug voice: NOTIFY sip:10.1.1.1:6060 SIP/2.0

Via: SIP/2.0/UDP 10.1.1.1:5081;branch=z9hG4bK-527d35c4

From: <sip:fxo1@10.1.1.1>;tag=8f7c9a9137d2728ao1

To: <sip:10.1.1.1>

Call-ID: 9bae4c4-a7cfde04@xxx.xxx.xxx.xxx

CSeq: 59769 NOTIFY

Max-Forwards: 70

Event: fxo-port-state;fxo1;0;2;fxo1;0447484699;0;;;1;2;96394b09-3134a470@xxx.xxx.xxx.xxx;10.1.1.1:6060;

User-Agent: Cisco/UC320W-2.1.4(3)

Allow-Events: talk, hold, conference, x-spa-cti

Content-Length: 0

[Albert Wilhelm]

Hello Vanessa,

Have you installed a caller id box in between your ISP's main analog line and the UC320 to see if caller id is coming from the ISP? How is the POTS lines being delivered to the premise? Via T-1 with an IAD or directly from the SP like ATT or Verizon?

We had the same issue with an Adtran IAD where the caller id box showed the caller id coming through, but never displayed on the SPA phones.

We needed to open a case with Cisco SB TAC to resolve the issue. I do not remember the version that solved it, but Cisco has is working.

Hope this helps.

Bert Wilhelm

[vanessa72]

There just standard POTS lines(PSTN), CallerID  was working with this equipment...., The Voip CallerID's are perfect...

I orignally had a digum card and Cisco 942 phones all worked well, but not easy item to sell.

The UC320W simply sweet easy to program just a lot of limitations, compared to asterix/elastics.... but a sellable item...Looks good, performs well, I like to use what I promote...

Caller ID on all Lines..  

[Christopher Edgeworth]

Hi Vanessa,

I suggest (re-)running the impedance matching on each of your FXO ports.   You can find this on the FXO ports page of the UC320W configuration utility.

If you are still having problems with caller ID after adjusting the impedance, then I suggest a call to the Cisco Small Business Support center where an engineer can perform some low level captures to look at the caller ID signal from the telco.

Thanks,

Chris

[vanessa72]

FYI.

Raised a case with Cisco...

There is a bug in the code they are trying to fix, they are aware of the problem.

Cisco attemnpting fixing the issue by.

Running the impedance matching....

and lowering to FXO Gain on Receive by 5db.

Hit and miss...

Didn't work for me....

Regards