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Can you record an auto-attendant greeting from external phone on UC320

cpeterson70
Level 1
Level 1

‎08-14-2012 03:11 PM - edited ‎03-21-2019 06:09 AM

Hello, I am wondering if it is possible to record a new auto attendant greeting externally?  My customer would like someone to record their gretting for them remotely.  Is it possible?  Or, can we upload a pre-recorded .wav file into the system?

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rbordner
Cisco Employee
Cisco Employee

‎08-14-2012 03:36 PM

The 2.2.2 firmware release notes  contains the instructions to upload prerecorded auto attendant greetings:

The pdf is located here:

http://relnotes.ciscosbs.com/UC320W_rn_v2-2-2.pdf

Also from an external user can record an updating greeting by dialing into the UC320W and having the AA answer the call.  Then dial the Auto Attendant Prompt Recorder extension (default 398) and the user will be prompted to enter the assigned password. After authentication then the caller can record prompts and save and delete them.

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