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cant download phone firmware from cisco site

fortinmatthew
Level 1
Level 1

i just got a 7841 ip phone from somewhere that needs a firmware update,  so i go to the download section, found the firmware, click download and i get this error "Thank you for registering with Cisco.com. In order to consume software or services we require your full address. Please follow this link to return to profile manager to complete your profile."

ok no problem, i click the link to go to the profile manager to complete myprofile. i get sent to "https://www.cisco.com/msgs/sorry-pw.html"  with this webpage,  "

We Apologize

The page you are trying to access requires a Cisco.com user name and password.

so then on top of the page i click login and i get this link  "https://www.cisco.com/cgi-bin/login" and it says  

Our Apologies...  This page is temporarily unavailable. Please try one of the suggested links below, or check back later.

how do i download the firmware for the phone,  i need to get it 

3 Replies 3

@fortinmatthew 

 In order to download software from cisco, you need to have a valid contract for your device or your CCO (user ID) needs to be associated with a company that is cisco partner.

well i got this phone to replace a very old crappy ip phone i had,  i already have a voip-pbx at my place, if there's another website i can get the firmware files from,  let me know

I believe you can find it on the internet on your own risk. I believe on the BPX forum you probably get more help on this topic.