Re: CFwDALL Not Passing CID INfo

RockstarWiFi · ‎03-28-2010

I have a couple new installs where the client wants all calls forwarded to an agent after hours, which we are doing, however the CID of course is coming from the Office, I need to be able to pass the CID information to that call, which I have done with PRI lines but have no idea how to do with FXO lines? Anyone have any idea's? Xlate patterns?

I appreciate the help!

Marcos Hernandez · ‎03-28-2010

Original caller ID for outbound calls is not possible on FXO. The CLID information is controlled by the CO provider, not the Cisco CPE.

Thanks,

Marcos

Eivind Jonassen · ‎03-31-2010

Marcos,

Is this possible with BRI?? The term is Call defelction I belive. We have other PBX´s that do the job, but I haven´t been able to enable this on the UC.

Thanks,

Eivind

Marcos Hernandez · ‎04-05-2010

Hi Eivind,

This should be possible on BRI, yes.

Thanks,

Marcos

Eivind Jonassen · ‎04-05-2010

Marcos,

Are you sure? Only documents I can find on the cisco web is that it´s only supported with PRI and QSIG. I´ve tried to open TAC case´s a couple of times with no luck. Please HELP :)

Thanks,

Eivind

Update:

I've found this documents:

http://www.ciscosystems.com/en/US/docs/voice_ip_comm/cucm/admin/7_1_2/ccmsys/a08procl.html#wp1156053

Message was edited by: Eivind Jonassen

Marcos Hernandez · ‎04-08-2010

If you mean passing the redirect number to the PSTN provider, that should be supported by any ISDN interface.

Thanks,

Marcos

Eivind Jonassen · ‎04-08-2010

Hi,

I want the PSTN provider to "pull back" the call and redirect it, and then free up the B-channel from the BRI. This should only occur when a phone on the UC500 is set to "call forward all".

This is possible on Asterisk, NEC, Nortel and Alcatel to mention a few....

Thanks,

Eivind

RockstarWiFi · ‎04-08-2010

You can do that by configuring a CO/Line, and by dialing the assigned "special Codes" from the telco...

Marcos Hernandez · ‎04-08-2010

I see now. If this is done with star codes, or "special codes" as it was mentioned, I will need to take a look at a Q931 trace for a "good call" to see what we can do on our side.

Marcos