Hello Scott,
The UC500 support dialable intercom with CCA it is easy to set it up. The SPA phones support it, it is not supported by ATA and analog phones. It will not announce the originating number. Here is the description of the feature:
Feature Description
Intercom button that allows a phone user to intercom any other phone on the
system that also has a dialable intercom button by pressing the intercom button
and dialing the extension they want to intercom.
Unlike normal Intercoms and Whisper Intercoms, which are always configured
between two specific phones, phone users can intercom other phones by
pressing the Intercom button on their phone and dialing a Dialable Intercom
extension.
Dialable intercoms are used by operators or administrative staff who provide
support for many employees, as opposed to administrative assistants who are
generally responsible for one or two people and have specific intercom buttons on
their phone for each person. When this feature is used, a Dialable Intercom button
is usually configured on every user’s phone.
Only one dialable intercom button can be configured per phone.
CCA does not allow Dialable Intercoms to be configured on button 1 of a phone.
You can optionally configure the Dialable Intercom with or without Mute.
• When Muteis enabled for the intercom, the called phone automatically
answers the call in speakerphone mode with Mute activated. The phone
beeps when the Intercom call is auto-answered to alert the recipient to the
incoming intercom call.
To respond to the intercom call and enable two-way audio, the recipient
deactivates the Mute function by pressing the Mute button on their phone
or, on some phones, lifting the handset.
• When Muteis disabled, both the caller and the recipient immediately hear
each other when the Intercom call is connected.
The benefit of disabling Mute is that the recipient of the intercom call can
speak and be heard without having to first deactivate the Mute function.
However, nearby background sounds or conversations can be heard as
soon as the intercom call is connected.
Unsupported Phones
Dialable Intercoms are not supported on these phones:
• Analog phones
• ATAs
HTH,
Alex
