12-04-2012 12:49 PM - edited 03-21-2019 06:41 AM
Hey guys, I'm new to the UC500 series but I know the UC560 comes licensed by default for 16 users, as the output of "show license" confirms on my client's box:
License Store: Primary License Storage
StoreIndex: 0 Feature: uc-user Version: 1.0
License Type: Permanent
License State: Active, In Use
Lock type: Node locked
Vendor info: <Hidden for privacy>
License Addition: Exclusive
License Generation version: 0x8100000
License Priority: Medium
License Store: Built-In License Storage
StoreIndex: 0 Feature: uc-user Version: 1.0
License Type: Evaluation
License State: Inactive
Evaluation total period: 8 weeks 4 days
Evaluation period left: 0 minute 0 second
Period used: 8 weeks 4 days
Lock type: Non Node locked
Vendor info:
License Addition: Additive
License Generation version: 0x8100000
License Count: 104/0/0 (Active/In-use/Violation)
License Priority: Low
Strangely enough though when I go into CCA the "Licensing" section says I have 30 perpetual licences. What's going on here?
Thanks,
Phil
12-04-2012 12:57 PM
Hi Phil,
16 user License was the default amount, however from time to time Cisco whip out their charity hand and extend the default license count on the appliances, normally when they change the maximum amount if users the box can handle :-)
I would suggest you upgrade the system to the latest Software Pack and spans then get CCA to look at it again, you may get that free upgrade :-) Or there is just a bug in the license reporting LOL!!
Cheers,
David.
Sent from Cisco Technical Support Android App
12-04-2012 07:50 PM
David, my client is in the unfortunate situation where their previous partner registered all of the gear under the partner name instead of the client name and then disappeared so I haven't yet been able to get the service contracts associated with my CCO ID so I can download new software.
I think it's running pretty new software anyway though:
Cisco IOS Software, UC500 Software (UC500-ADVIPSERVICESK9-M), Version 15.1(4)M4b, CIBU Special
Small Business Support: http://www.cisco.com/go/smallbizhelp
Copyright (c) 1986-2012 by Cisco Systems, Inc.
Compiled Fri 18-May-12 15:06 by CIBU
==================
Cisco Unity Express version (8.6.3)
Technical Support: http://www.cisco.com/techsupport Copyright (c) 1986-2011 by Cisco Systems, Inc.
Components:
- TimeCardView version 8.6.3
- PhoneConnect version 7.0.0
- CUE Voicemail Language Support version 8.6.3
- Monitor Agent version 7.0.0
- Madrox Multi-app Support version 8.6.3
12-05-2012 03:57 AM
Your UC500 licensing is normal, 24 standard + 6 bonus = 30.
Running software is the one immediately before latest.
To download new software, irrelevant of contract status. just follow the link from 'UC500 SWP" in documents section..
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