07-20-2009 11:44 PM - edited 03-21-2019 01:20 AM
I carefully followed the steps for creating a custom ringtone
http://uc500.com/creating-custom-ringtones-for-cme
When I select the ringtone I can see my custom tone names under the list but when I select it I keep getting ring file unavailable! I can play only chirp1 and chirp2.
I have checked
location of files is in flash:/ringtones/.....raw, ....xml, etc
alias is correct
permissions
file size
tried 3 different custom ringtones that others had sucess with
using the latest updates package and a 7945 phone
Any other ideas?
07-21-2009 01:48 AM
Hi there,
I know you have read through that document and carried out everything that it most likely has told you to do, however can we just briefly go through this following checklist?
A good thing to make sure is that the file extension is not .RAW and is a .raw, you would be amazed how many people fall into this trap.
The important thing is to see what happens in the debug when you try to choose the file, normally when it says that the file is unavailable, it is saying that because the XML lists it but the file can not be found, so this points to a break in the reference points (Symbolic Links).
using the latest updates package and a 7945 phone
This is the phone i use daily and do all my testing on, for some reason it would not pick up the CTU24.raw file that i put in until i reset the phone, it just kept on saying unavailable when i chose it in the list, so maybe even try that.
Cheers,
David.
07-21-2009 07:01 AM
I finally figured it out. I had previously put the incorrect path in the alias and when I added the correct path I forgot to then also remove the wrong one:
I did a show run and looked at my alias's under tftp-server flash:
I had both the wrong one and the correct one listed.
I had the wrong path I was missing the / before ringtones
WRONG:
tftp-server flash:ringtones/***.raw alias ***.raw
so I needed to
(config) no tftp-sever flash:ringtones/***.raw alias ***.raw
then issue the correct command
(config) tftp-server flash:/ringtones/***.raw alias ***.raw
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