06-04-2009 09:35 PM - edited 03-21-2019 01:10 AM
I unfortunately do not have any debugs (nor am I sure how I'd go about capturing them since I'm told this is not reproducible every time). The problem as described to me is that on at least two different extensions (each with their own mailbox), messages that have been deleted a previous day will either re-appear the next day (sometimes as saved messages), or after listening to VM, the following day they find additional messages that were not there the day before when they cleared out their mailbox, and the timestamps on the messages correspond to before the mailbox was checked the day before.
Do you have any other reports of this type of issue or anything similar? Any suggestions? I know I've got limited info on this one.... Thanks in advance. -Don
06-05-2009 08:37 AM
Hi Don,
I've not heard of this type of problem before.
Could it be that these users are not used to the SPA400 vmail? It's a little tricky in that:
Here's a piece of the vmail tree that I mapped out that you may find to be of use. I've attached a copy in case the inserted version is difficult to read:
Assuming the users are positive that this is not the case, you could try rebuild the USB key:
https://www.myciscocommunity.com/docs/DOC-4361
Regards,
Patrick
-----------
06-07-2009 06:12 PM
Thanks. I'll give this a try. Thanks for the VM tree as well. Is there a way to copy back voicemail files saved from the original USB is I re-build it? -Don
06-08-2009 03:37 PM
Hi Don,
Make a copy of the USB key before you rebuild the key.
As a precaution, warn all users to clear out their email so you don't get in trouble if something goes awry.
Regards,
Patrick
-----------
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide