Dialling restriction when not expected !

[basiluk11]

I am in the UK - I have both analgue lines and one SIP trunk.  My phones and users are all set to FULL dialling priviledges, and I have not altered the default setup of allowing all calls, with the exception of removing the ONLY default block ox 09xx calls.  Latest firmware on the 320.

If I choose a SIP trunk line and try and dial 166 then it rejects the call as undiallable.  If I choose an analogue line and try and dial 1471, it does the same.  I have checked the dialling restrictions and cannot see what is blocking this - I have tried choosing an outbound line by pressing 8 or 9 (where 8 is the SIP trunk seelctor and 9 the analogue trunk selector) and by manually selecting the soft button for the outside line.

Any ideas?

[Christopher Edgeworth]

Hi Jon,

This may be a dial plan issue.  Can you please open a case with the Small Business Support center and provide them with exactly how you are trying to dial these addresses?

What is the 166 service? 

I believe 1471 is the BT's "show my last called number" number service.

Thanks,

Chris

[wenyang · Accepted solution]

Hi Jon,

Please send an email to me at wenyang@cisco.com.I will send you the region pack which fixes your dial plan issue.

Best regards,

Wendy

[basiluk11]

Chris,

166 is a service number for my SIP trunk provider.