DID strangeness

[lscd-fort]

Hi all,

Working out a few issues with a ucs560 (UC560-T1E1-K9) system that I've inherited,

We have around 20 7931 phones, with a t1 pri to the pstn.

One of our did #'s (last 4 = 5824) isn't being directed to the internal extension that we want it to go to (824). Instead when we dial 5824 from the outside, it's being directed to internal extension 841.

I scanned the config, and the did relationship looks correct at fist glance. Also I've rebooted both phones that are associated with 824 and 841.

!

voice translation-rule 26

rule 1 /5824/ /824/

!

!

dial-peer voice 3022 pots

description User1

translation-profile incoming User1_Called_26

incoming called-number 5824

direct-inward-dial

port 0/3/0:23

!

Thanks

[Darren DeCroock]

Hello Chris,

The dial-peer and the translation look correct.

I would suggest running some debugs to see if the incoming call is hitting the correct dial-peer, and if the translation is working correctly.  "The ephone-dn for 824 doesn't have a call-forward all on it, does it?"

Debugs:

debug voice ccapi inout

debug isdn q931

Thank you,

Darren

[lscd-fort]

Thanks Darren,

I think I see what might be the issue, mobility appears to be enabled for that ephone-dn, whereas nearly all of our other ephone-dn's don't have mobility enabled.  399 should be voicemail I believe, which is normal.

Can you enlighten me to the implications of mobility? From what I understand, this is when a user wants the call to go to another phone while they're away from their desk etc? And how this might affect forwarding to another extension? I don't see where mobility being enabled would cause the call to go to 841.

Also I'm wondering if what may have happened, is a user configuration issue, where phones were swapped without reassigning the usernames, etc. Long story there.

!

ephone-dn  590  dual-line

number 824 no-reg primary

label User1-824

description User1

name User1

mobility

call-forward busy 399

call-forward noan 399 timeout 20

!

[lscd-fort]

Well, turning mobility off for the 824 ephone-dn didn't help. Same behavior. The 841 phone does show incoming calls to 5824 as forwarded though, so there's a forward going on somewhere.

[lscd-fort]

Got it, by using debugs I was able to see that our telco had the did set up incorrectly for 5824. Thanks all!