01-28-2012 12:56 AM - edited 03-21-2019 05:16 AM
I have recently setup a UC540 with SPA508 handsets and am looking for a way to alter the ring tone to differentiate between external calls and internal calls - is this possible?
01-28-2012 05:43 AM
Hi Tim,
LOL you have no idea how many times I have canvassed this issue, the most seemingly simplest of tasks but yet one of the difficult ones to achieve.
To date the only way I have been able to achieve this and keep the clients happy is the following method.
Two Button Method:
The UC also uses the Cadence method to distinguish between an internal call and an external call, I.E long bursts for internal and short bursts for external, however good luck trying to train staff up on this, it is a near impossible feat (Not impossible though), and further to that it only works on the default chirp tone not on any other.
I hope the above info helps you out, it took many lab work-ups to get it to work, and some functions may not work right using this method either.
Cheers,
David.
01-28-2012 12:12 PM
It's crazily frustrating how Cisco seem to over looked the most basic way human use phones when designing the UC. It's more like a bunch of computer heads got VoIP working an started adding things like URLs to hot keys before they even tried to make a phone call!
Not being able to identify a new external call from a call coming back from an unanswered hunt group seems like a bit of an oversight! (unless you make up extra labeled buttons -which we've run out of because called number doesn't work)
Sent from my iPhone
01-28-2012 07:16 AM
Tim Austin-Mills ha scritto:
looking for a way to alter the ring tone to differentiate between external calls and internal calls
Hi Tim,
I think with CCA v3.2 was made some progress in the management of the rings...
Now you can perform a variety of settings within the user profile (Configure>Telephony>Users and Settings>Users and Phones). In fact if you enable 'Extension Mobility' seems that you can not make these settings, but this is possible for normal extensions: simply play with the tab 'Rings' by selecting a button in the 'Button assignments'...
With the setting shown at right, the UC500 rings like a legacy PBX .
In fact, you can read on the document that announces the CCA 3.2:
Call Ring features:
73,
Arturo.
03-26-2013 06:21 AM
Hi,
I tried to configure uc540 utilizzalndo the example of Bianchi. This will change the ringer but remains the same for internal and external calls.
I also tried the following options:
Ring Type: Feature ring
Distinctive Ring: External
I missed some configuration?
03-26-2013 08:08 AM
Once you remove all customs ringtones, you will have the different rings for internal and external (two short rings). It is kind of suble difference, but if you listen to it carefully, then you will be able to distinguish. Otherwise you will have to play with secondary numbers, etc.
04-09-2013 06:50 AM
I have the following configuration, but the rings are the same for both internal and external calls. Maybe it's a problem the firmware release?
Tanks
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide