03-07-2011 11:34 AM - edited 03-21-2019 03:45 AM
It looks like the floating extensions available in CCA3.0 have to be associated with an extension that has a physical phone. Is there any way to set up a floating extension that can just receive and access VM without involving someones extension that has a phone?
03-07-2011 11:35 AM
Yes. Thats the main use. CF All to somewhere else (like a cell phone).
03-07-2011 02:22 PM
Steve,
Thanks. CCA docs are vague. pg310 of 3.0 manual says "A floating extension is an extension that is not associated with any phone".
Cell phone won't work for us as we want a landing number to redirect a call if they want to leave a voice message in a general delivery VM so multiple administrators can pick up the VMs. The install is in a large church where there are 40 phones, but they get many calls and after hour calls need the option for a general delivery VM box. Am I missing something here since there is a VM option on the floating extension config, but the calls are going to get forwarded to the phone's VM.
Does Enterprise voice have this feature? I'd like to see a feature like this added in future UC500.
Can you recommend any configuration to get a shared VM, but the administrators can still have their own VM with their phones?
03-07-2011 02:36 PM
Hi John,
If I am following you correctly, it would appear you want the following:
If the above is correct, this is a straight forward setup
Basical you do the following:
In the past people would use a DN as the GDM, this was tricky as there was never a phone associated to it and you would apply a Call Forwad All on the DN to point straight to VM, it would have its own recording and you would assign that DN to a button on the phone so that, that particular phone would be allowed to access the Voice Mail of that DN.
I think you use best practices when using GDM and the creation of them, you should be able to achieve exactly what you want, otherwise I guess you can give CCA a shot at creating a dummy DN (But it must be associated to a button at least) and use that as a GDM of sorts, but I dont encourage this as it really is not the right way of doing it
Hope this helps.
Cheers,
David.
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