02-21-2012 05:33 AM - edited 03-21-2019 05:23 AM
I need to have a voice mailbox for the following scenario, but I just cannot figure out how to set one up:
At night calls go to the ClosedHours prompt where they are told that the company is closed and to leave a message (during the day I have a tree of options).
So how can I setup the AA part for Closed to time-out and go to the Company's main mailbox (or General VMBX)?
Or is my option to have them press say 0 to leave a message for the company?
As in, "to leave a message press 0". If they do this (press 0), how do I setup a company mailbox and then route it to it?
What about notification that a message is in that mailbox, how is this done if the mailbox is not associated with anyone?
Thanks in advance,
Steven
02-21-2012 09:21 PM
Steven,
there will be people with far more experience than me to add to this, but a couple of quick questions:
1) do you want the 'out of hours' mailbox to be accessible to an admin person, or to everyone?
2) are you doing things via AA closed, and there's a reason not to just CFA all options to a generic mailbox?
Andy
02-22-2012 01:30 AM
Andy,
1) The 'Out-of-Hours' mailbox will need to be accessible to at least one-person, the receptionist, but maybe others will need to check it in their absence.
2) I am using AA closed as callers are still allowed to dial any extension or access the directory. Again if there is no way to do a CFW on No Entry to the mailbox, we can change it to something like having them press 0 to leave a message.
Currently the prompt says: Thank you for calling
I am thinking this can be changed to: Thank you for calling
Thanks for your input on this.
Steven
02-22-2012 10:28 AM
you could just add option 0 to menu, forward it to 6xxxx (whatever extension number your general mailbox is; 6 is, i think the default prefix for "send this call to voicemail rather than the extension"). Also I'd suggest you set the "caller hasn't chosen an option" to the same number.
Andy
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