Voice Systems and Accessories - Small Business

Hi Everyone,We have a UC540 unit installed. And lately, my client is facing some problem with it. My client would start with dialing the number and then pick up the phone. When client picks up the phone it should start dialing the number but instead ...

Hi,I am installing a UC560 8.1 and have been getting acquainted with its nuances.  When I plugged in a SPA525G2 it will not update to the 7.4.9c firmware on the UC560.  At the time the 525G2 was running 7.4.7.   Is there any special gotchas I should ...

I configured EasyVPN on UC560, using CCA. I had to use CCA because Cisco Small Business Pro support informed me that the entire configuration had to be done in CCA in order for Cisco to support the system. Because I am installing this for my client, ...

Why is it that when all users have a CO line assigned to a button, and a call is seized, or the CO line is picked up to make a call, it causes the MP3 player to stop playing because the CO line is in use. This limitation doesn't apply if the user's p...

Hello,I have a UC560 configured with file cdr accounting, it sends the accounting files to an FTP Server and the secondary is the flash memory of the UC560 by default, so when the FTP is not reachable for whatever reason it starts sending the files t...

Hi,This is my first install using ISDN and can't make it dial UC540 built-in BRI. If I set SIP priority 1st calls are made OK.The ISDN2 service works fine on the old existing equipment.I have factory restored the unit and setup from scratch without a...

I have enabled night service to use a floating extension that  redirects to an answering service.  I have tested the floating extension by dialing it to confirm that it does redirect to the answering service.I have setup my schedule for business and ...

Hi,I need to add vwic3-1mft-t1/e1 to UC560-fxo-k9. Do i still need to add PVDM3-32 module?Thanks,Ronald

Hi I want to know why time synchronization is a problem with UC.My customers always complains about time out of synch by 1-5 minutes.When UC is the master, calendar is showing right time then why clock always out of synch. Or clock in CUE is out of s...

If a user has an IP phone (ie: SPA508) as their primary device and also have a need for a softphone to work remotely. Will the softphone consume another license on the UC500?If a user normally works in the office and occasionally works from home usin...

Hello Everybody,I have a request from my customer and I'm unable to setup it.When they have an incoming call, uc320 should act as follows:1) two rings on "Reception" group2) after that, auto attendant answer saying someting like "Hello company speaki...

Hello,another little strange issue. Here in Italy we have 187 and 191 special numbers to call the service provider helpdesk.When I call one of them, after the 0 to go out, after dialing the second digit (8 or 9 in this example) the line goes down wit...

hi again,i am wondering which asterisk device_state is mapped to which line key LED state on SPA9xx phones ?Asterisk 1.6 apparently knows these states:UNKNOWNNOT_INUSEINUSEBUSYINVALIDUNAVAILABLERINGINGRINGINUSEONHOLDthe SPA9xx knows these states for ...

Hi Guys,The UC320 is almost in the default settings. AA recording number 398 and AA number 300.I recorded a new  prompt number 10 and saved it and applied it on Initial menu prompt, but if you dial 300 from the SPA phone its always Blank.The same pro...