Hi All
Firstly I have syslog level 3 running on the phone fine and I can see the syslog output from the phone. What I need to find out is how do I find out what buttons the user is pressing.
It would seem that we have agents in a call centre pressing IGNORE instead of letting the call be pulled back from them and delivered to another agent.
Output from a test call is below where I got the agent to press IGNORE so I could baseline the phone and queue behaviour. I believe the lines in BOLD are the result of pressing IGNORE but I would really like to see a log line to that affect so I can go back to the customer with some firm logging to prove that it is the agent behaviour that needs adjusting and not the queue
Any help is greatly appeciated.
2012-07-09 12:42:29 Local2.Debug 10.28.0.67 SDP RTPMAP 101 --> 142
2012-07-09 12:42:29 Local0.Info 10.28.0.67 START_RING in CC_refresh
2012-07-09 12:42:29 Local0.Info 10.28.0.67 START_RING in CC_refresh
2012-07-09 12:42:30 Local2.Debug 10.28.0.67 SDP RTPMAP 101 --> 142
2012-07-09 12:42:30 Local2.Debug 10.28.0.67 [0:0]AUD ALLOC CALL (port=16430)
2012-07-09 12:42:32 Local2.Debug 10.28.0.67 [0:0]AUD Rel Call
2012-07-09 12:42:32 Local2.Debug 10.28.0.67 DLG Terminated
2012-07-09 12:42:32 Local2.Debug 10.28.0.67 Sess Terminated
2012-07-09 12:43:04 Local2.Debug 10.28.0.67 CC:Clean Up
2012-07-09 12:43:04 Local2.Debug 10.28.0.67 --- OBJ POOL STAT ---
2012-07-09 12:43:04 Local2.Debug 10.28.0.67 OP:RTPRXB = 96 ( 96 196)
2012-07-09 12:43:04 Local2.Debug 10.28.0.67 OP:RTPREB = 40 ( 40 52)
2012-07-09 12:43:04 Local2.Debug 10.28.0.67 OP:RTPTXB = 64 ( 64 112)
2012-07-09 12:43:04 Local2.Debug 10.28.0.67 OP:TIMEOU = 497 (504 44)
