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How to transfer direct to voicemail?

partnertek
Level 1
Level 1

Noob question. This is a feature that I hope exists, but have not been able to find anything about it.  My client would like the ability to transfer a call directly to an extensions voicemail.  Is this possible?  How is it done?

1x     UC320w

1x     SPA8800

10x   SPA508G

3x     SPA303

2x     SPA301  

1 Reply 1

rbordner
Cisco Employee
Cisco Employee

Yes, it is possible to transfer a call directly to a voicemail account. The default voicemail prefix is 7XXX (XXX=3 digit extension).  Example 7102 would dial the voicemail for ext 102.

The option to configure the internal dial plan is located under

Telephony -> Internal Dialing -> Voicemail Prefix (default 7)

Regards,

Randy