01-21-2009 01:56 PM - edited 03-21-2019 12:54 AM
Hi there, I have a question in regards to intercom and shared lines.
SPA 400 1.1.2.2
SPA 9000 6.1.5
SPA 942 6.1.3(a
SPA 922 6.1.3(a)
I have spa 9000, 400 combo with 2 x spa 942 and 2 x spa 922
Extension list
ext 100 spa942 (shared line apps 101,102,106)
ext 101 spa 942 (shared line apps 100,102,106)
ext 102 spa 922
ext 106 spa 922
In this example I try to intercom by using vertical service code *96102 from ext 100.
If all phones are idle, the intercom call appears at ext 101, NOT intended target of 102.
If ext 101 is busy or in DND, then the intercom call goes to intended target of 202. The same thing happens if I try to intercom 102 from 106.
Any ideas?
01-22-2009 01:34 AM
Hi Terry;
SPA9000 does not support intercom to shared lines. In this case, my suggestion would be to use hunt groups instead of shared lines (hunt groups serves for incoming call handling very much like the shared lines - with the known differences). That way you can have intelligent incoming call routing (hunt groups) + shared lines on the SPA9000.
Regards
01-22-2009 01:42 AM
Thanks for that. Again, I thought as much.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide