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Issues With SPA525G2 Handsets

Nathan Welsby
Level 1
Level 1

‎11-23-2012 01:04 AM - edited ‎03-21-2019 06:38 AM

                   Hi,

Our customer has a UC560 using netgear switches. Software on the UC is the latest ( 8.6.1 ) software on handsets are ( 7.5.3 )

The issue is that the softkeys are missing ( only on 525G2 ). The last time this occured we had to upgrade, but as we are on the latest level it is not an option. It is also worth mentioning that we turned off CDP as it was effecting thier network.

Any help would be appreciated

Nathan

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2 Replies 2

Nathan Welsby
Level 1
Level 1

‎11-23-2012 05:54 AM

I have spoke to someone from support and he said that there is an issue with the GB locale. He has advised that I change it to US.

Results to follow

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Nathan Welsby
Level 1
Level 1
In response to Nathan Welsby

‎11-27-2012 12:42 AM

I changed the phone language from UK to US.

Configure>Telephony>System>Region.

Softkeys have come back.

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