I have a situation where a client has numerous phones in the same room (auto parts store) and quite a bit of call volume. In the past they have been using an AT&T Partner running as a key system. Everyone is used to picking up the ringing line, placing it on hold and shouting "John line one". We are moving them to a UC520 and configuring it in Key System mode seems most appropriate, however, they would like Auto Attendant to answer after hours. The problem I'm running in to here is this:
1. In Key System mode all trunk lines show on all phones, they don't ring to a blast group, so how can Auto Attendant get the call?
2. If we switch the inbound trunks to ring a blast group, then an extension answers the call against his/her extension so the hold button becomes exclusive. The only way I see around that is to have them park calls (which they absolutely won't even discuss).
Hopefully I'm missing something easy here......
Thanks in advance!!
Bryan
