So I have a UC560 at a home user and its still running the 8.0 code so that the user can manage the system being he is a 100% mac household and CCA just doesn't cut it. Its been stable/fine for almost 2 years but as of recently when he dials into the cue to check his messages it doesn't recognize him entering his pin. Its as if he pressed nothing. I also tested by having it dial his cell to notify him of a message and when he trys to enter numbers from his cell it also acts as if he pressed nothing..
Strangly enough I'm having a similar issue (however in this instance its intermittent) with a UC560 + Exchange 2010 UM.
What would cause the buttons on a phone to apparently not work when dialing a voicemail system? Is it an option on the phone, is it not making the tone?
I'm lost on this one. Any input would be greatly appreciated!
