10-31-2012 12:55 PM - edited 03-21-2019 06:31 AM
Hello,
Is there a way to allow a non-admin rights into the configuration assistant, so that they can only make certain changes.
An example would be: Someone from a communications department wants to make changes to the auto attendant message.
Thank you for any help.
Jim
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11-01-2012 06:57 AM
Jim,
The Office Manager is still very limitting in my opinion. You specifically mentioned changing the AA. You can configured the UC to permit Users to administer the AA prompts. They can then dial the Prompt Recording Extension and change the AA. This is configurable in CCA under Telephony->Call Handling->Auto Attendant then the Prompt Management tab.
10-31-2012 03:24 PM
Hi Jim,
I would encourage you to use Office Manager 2 for that, it has limited functionality compared to CCA and is best suited for making the ad-hoc adds/moves/changes and is simple for a lay person to use.
Give it a shot
Cheers,
David Trad.
10-31-2012 05:13 PM
Hi Triad,
Thank you, I will try that.
Take care,
Jim
11-01-2012 06:57 AM
Jim,
The Office Manager is still very limitting in my opinion. You specifically mentioned changing the AA. You can configured the UC to permit Users to administer the AA prompts. They can then dial the Prompt Recording Extension and change the AA. This is configurable in CCA under Telephony->Call Handling->Auto Attendant then the Prompt Management tab.
11-01-2012 07:15 AM
Hello John,
After testing the Office Manager I have to agree about its limited options.
The idea of the psuedo admin having to be on the same vlan as a production box bothers me a bit as well.
I am going to proceed with the CCA option.
Thank you,
Jim
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