Line 2 No dial tone

[cdionne58]

Hy everyone, 

I own a SPA112, 2 FXS, The problem is, line 2 has no dial tone

Here's what I tried to resolve it.

1- Swap my phones from line 1 to line 2 and line 2 to line 1 in order to verify that my equipment is not the cause, result, same problem, no dial tone on line 2

2- Look at the system information. Here's what I see 

Line 1 Status
Hook State:	On	Registration State:	Registered
Last Registration At:	1/26/2018 14:32:27	Next Registration In:	32 s
Message Waiting:	No	Mapped SIP Port:
Call Back Active:	No
Last Called Number:		Last Caller Number:
Call 1 State:	Idle	Call 2 State:	Idle
Call 1 Tone:	None	Call 2 Tone:	None

Line 2 Status
Hook State:	Off	Registration State:	Registered
Last Registration At:	1/26/2018 14:32:27	Next Registration In:	32 s
Message Waiting:	No	Mapped SIP Port:
Call Back Active:	No
Last Called Number:		Last Caller Number:
Call 1 State:	Invalid	Call 2 State:	Idle
Call 1 Tone:	None	Call 2 Tone:	None

The problem is that line 2 has a status of hooked off even when there's no phone connected to

3- Tried a Physical reset : Same result

4- Tried to update the firmware from 1.3.3 (015) to 1.4.1 SR1, Result :"Changes cannot be applied while calls are in progress" Of course because the Hook State is Off 

My conclusion is that the adapter has a hardware problem that can't be fixed using any software or what else.

Any suggestions are welcome 

Salutations Clement

[R0g22]

This is registered on a CUCM or CUCME ?

[cdionne58]

Don't know where to find this information neither what this may interfer in the current issue. Please be more specific

[R0g22]

I meant what is the call agent ? How are you using this for calls ? Where do you register this device ? Check this -
https://supportforums.cisco.com/t5/small-business-support-documents/configuring-spa112-with-cucm/ta-p/3146702

[cdionne58]

Ok now I understand what you meant. However, i can't apply your solution because the problem is upstream. I forgot to mention in first place things I tried to do to resolve this issue, I can't even return to Factory Defaults. The system return error message Changes cannot be applied while calls are in progress. Please try again when phones are idle.

[Dan Lukes]

The problem is that line 2 has a status of hooked off even when there's no phone connected to. My conclusion is that the adapter has a hardware problem that can't be fixed using any software or what else.

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You are true. There's nothing to suggest. You need to replace faulty unit.