10-24-2013 03:19 AM - edited 03-21-2019 07:52 AM
Hello,
When an incoming call hits the UC, I want to switch manually (button or code) what it does.
Normally during day the calls go to the Auto Attendant.
During night there is a message.
During the break there is another message.
And they want to have also 2 other messages they want to use in other cases.
Is it possible to resolve this problem with a script of some kind?
If not I need to let the call come in on a phone and set the phone in call-forward to the AA or different voicemail boxes through floating extensions.
Thanks,
Stephan
Solved! Go to Solution.
10-24-2013 10:42 AM
Hello,
This is going to be a little tricky. There is a couple of ways this can be accomplished, but there are some limitations with each method.
You can use the opened/closed hours in the Auto Attendant to change the greetings. The limitation here is that you can't manually switch, only be a schedule.
The alternative, is to use a manual night service configuration to send calls to 2 separate auto attendants. This will allow manual control, but only between 2 messages.
This might be possible with a custom script, but as we don't support custom scripts with UC500s, I couldn't tell if that would work.
Hope this helps.
Thanks,
-john
10-24-2013 10:42 AM
Hello,
This is going to be a little tricky. There is a couple of ways this can be accomplished, but there are some limitations with each method.
You can use the opened/closed hours in the Auto Attendant to change the greetings. The limitation here is that you can't manually switch, only be a schedule.
The alternative, is to use a manual night service configuration to send calls to 2 separate auto attendants. This will allow manual control, but only between 2 messages.
This might be possible with a custom script, but as we don't support custom scripts with UC500s, I couldn't tell if that would work.
Hope this helps.
Thanks,
-john
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