06-02-2009 06:56 AM - edited 03-21-2019 01:09 AM
When people call the office with a cell phone and get put on hold, the music cuts in and out. Mostly out. Is there any way to fix this?
It is the default music on hold file that comes with the UC500.
06-02-2009 08:02 AM
Jcarter,
If you are you running both live feed and MOH from flash they may be conflicting. Please disable the live feed to verify.
Regards,
Douglas Smith
06-02-2009 08:22 AM
Live feed is disabled. I also tried it with and without internal MOH checked with the same results.
06-02-2009 09:32 AM
Jcarter,
Can you please attach a show running config please.
I would expect to see something like the following:
telephony-service
moh minuet.wav
However I'd like to be sure no live feed configuration remains.
This would look something like the following:
voice-port 1/1/0
auto-cut-through
operation 4-wire
signal immediate
!
dial-peer voice 7777 pots
destination-pattern 7777
port 1/1/0
!
ephone-dn 55
number 5555
moh out-call 7777
Regards,
Douglas Smith
06-02-2009 10:12 AM
I do have these lines:
ephone-dn 9
number BCD no-reg primary
description MoH
moh out-call ABC
dial-peer voice 5 pots
description ** MOH Port **
destination-pattern ABC
port 0/4/0
no sip-register
voice-port 0/4/0
auto-cut-through
signal immediate
input gain auto-control -15
description Music On Hold Port
Should I remove them?
I just unchecked the live feed box in CCA. That is the extent of what I did.
06-02-2009 03:03 PM
Jcarter,
Looks like both sections for external MOH are in your config, I believe disableing them will provide the result your looking for.
Please disable the ephone-dn 9.
To disable this via cli please issue
ephone-dn 9
no moh out-call ABC
Alternately we can disable the voice-port as well.
The voice-port 0/4/0 is the external MOH port,
To disable this via cli please issue
disable external MOH port
voice-port 0/4/0
shutdown
exit
Regards,
Douglas Smith
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