12-30-2009 01:31 PM - edited 03-21-2019 01:58 AM
MWI Stopped working recently on a UC520. I ran a MWI refresh all from cli
and GUI and still not working. I checked the SIP gateway which is set to
10.1.1.1 and I also checked the ephone-dn for MWI 800.... and 801.... both
have the correct four dots as we are using 4 digit extensions. How else
should I troubleshoot this issue.
Thanks.
12-30-2009 02:50 PM
I beleive I found the issue but not sure how to resolve it. It seems that extension is stuck off hook:
50/0/128 1 IDLE NONE None - S_WAIT_STATS EFXS_WAIT_OFFHOOK
When I try to delete the ephone-dn to recreate I cannot since is in use. How do I fix this issue ?
Thanks,
12-30-2009 05:24 PM
MWI Issue - Resolved
To get the state out of the off hook mode I change the mwi on that extension to off rather than on. Then I used the refresh mwi all command and that brougt the state back to normal. Then turned back the mwi. That seemed to work. Just to be sure I was able to delete the ephone-dn and recreate. Should be allset need to wait to confirm with customer.
Thanks.
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