07-01-2009 07:19 AM - last edited on 03-25-2019 10:39 PM by ciscomoderator
Hi,
Just a quick question, how many ACD scripts can I setup on CME??? I have a customer who wants ACD scripts for two different languages on the same CME, is this possible?? Does anyone have a best practice or a setup description??
Thanks,
Eivind
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07-08-2009 08:13 AM
Have you looked at the that document I provided the link to (page 8 starting)? That seemed authoritative for CME & would probably require adjustment & CLI as well, beyond what CCA support today, which is editing of the Welcome and Transfer recordings only....
07-08-2009 09:46 AM
Hi Elvind,
The B-ACD scripts have been tested in single language only. You can certainly record and copy non-English prompts to the flash:/bacdprompts directory and configure the B-ACD using CCA 2.0.1 or higher, but multi language B-ACD configuration is not something we've tested.
Rgds,
Tomoo
07-08-2009 10:02 AM
Hi Elvrind,
I think this would be a new B-ACD feature request. Current design supports single B-ACD queue script per UC500.
Rgds,
Tomoo
07-08-2009 06:50 AM
The Cisco Unified CME B-ACD application is specified by two Tool Command Language (Tcl) scripts: an AA script that handles the welcome prompt and menu choices, and a call-queue script that manages call routing and queuing behavior.
While you can configure the voice prompts, which are on flash:bacdprompts to be any language you prefer (you record them), I never tired to have more than one set of scripts active and registered at the same time.
There is more guidance here, starting on page 8:
http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/bacd/configuration/guide/40bacd.html
07-08-2009 07:14 AM
Hi Steve,
We've created th different AA scripts with two different incoming calling numbers, no problem ;)
But for the call-queue script I would also like to different languages. Is there anyone at cisco where I can send an email to check if this is supported??
Thanks,
Eivind
07-08-2009 08:13 AM
Have you looked at the that document I provided the link to (page 8 starting)? That seemed authoritative for CME & would probably require adjustment & CLI as well, beyond what CCA support today, which is editing of the Welcome and Transfer recordings only....
07-08-2009 09:46 AM
Hi Elvind,
The B-ACD scripts have been tested in single language only. You can certainly record and copy non-English prompts to the flash:/bacdprompts directory and configure the B-ACD using CCA 2.0.1 or higher, but multi language B-ACD configuration is not something we've tested.
Rgds,
Tomoo
07-08-2009 09:53 AM
Hi guys,
Maybe I'm going about this the wrong way. I actually was just wondering if it's possible to run two queue scripts at the same time so that they can each support their own language, sorry about the confusion.
Regards,
Eivind
07-08-2009 10:02 AM
Hi Elvrind,
I think this would be a new B-ACD feature request. Current design supports single B-ACD queue script per UC500.
Rgds,
Tomoo
07-16-2009 11:12 PM
Hi Tomoo,
Thanks for your reply
Regards
Eivind
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