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Night service - Voicemail

Michalis Michael
Beginner
Beginner

I want to configure the below scenario in a UC520 (8.6.0). Can anyone give me some help to configure it?

On business hours the incoming calls must ring to a hunt parallel group and after 6 rings must go to voicemail ("Nobody can answer your call right now. Please leave a message)

On non-business hours the incoming calls must ring to the same hunt parallel group and after 2 rings must go to voicemail but with different greeting ("Our company is closed right now. Please leave a message)

1 Reply 1

paolo bevilacqua
Hall of Fame
Hall of Fame

For that you will need to write you own custom AA script. During closed hours It can play a custom message before transferring tivoice mail directly, however if the phones are made ring and the the call goes to voicemail due to no answer, it is not possible to set different ring times for a same hunt group according to schedule. You might try using different hunt groups, making the overall even more cumbersome.

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