09-13-2010 06:28 AM - edited 03-21-2019 02:59 AM
I have a customer using a NexVortex SIP trunk with their UC540. When the setting on NexVortex says PBX Generated ID for Caller ID, it shows up on the called side as unknown number.
I have the caller-id number entered in the caller-id section of CCA.
Anyone have an idea why this doesn't work? They have 3 different phone numbers that need caller-id so I need the caller-id to come from the UC540.
09-13-2010 07:08 AM
Can you collect the output of 'debug ccsip mess' from the router while a call goes out with the issue?
Also, you should call your provider and find out how they populate CLID. Do they use the 'FROM' field? Or RPID?
09-14-2010 11:10 AM
09-14-2010 11:48 AM
Jason,
Do you have RPID disabled on the gateway? There isn't an RPID in the INVITE.
09-14-2010 02:12 PM
09-14-2010 02:15 PM
You can configure a dialplan pattern under telephony-service to expand to 10 digits (beware that this will affect the way the number is presented to CUE), or you can configure a outbound translation pattern on your SIP dial-peer to expande the calling number to a full 10 digits:
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