01-13-2011 08:26 AM - edited 03-21-2019 03:31 AM
Hello,
I need to configure on an UC520 a prompt to play when services are closed.
On Business hours my customer doesn't want AA, want's a ACD which I've already configured.
Does anyone have a clue??
Thanks in advance
FRancisco
Solved! Go to Solution.
01-14-2011 03:02 PM
Maybe can help.
Same logic as in here, just substituting BACD numbers for AA extensions
01-14-2011 09:41 AM
Hi,
The only facilities that have "after hours" knowledge is CME and CUE, the B-ACD doesn't. You could have the calls enter the system through an ephone-dn that is CFA'd tot he B-ACD, withg call-forward night-service to a second B-ACD that would handle after hours.
01-14-2011 01:49 PM
01-14-2011 03:02 PM
Maybe can help.
Same logic as in here, just substituting BACD numbers for AA extensions
01-14-2011 03:43 PM
Excellent as always Steven.
You pointed the way...
Now I fully understand previous post.
Many thanks to both of you.
I hope it can help other too.
FRancisco
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