Problem with restart the CUE

[ccastanon]

I have a problem, i´m trying to configure a Cisco UC560 with a client that´s has this problem. The IT personal first tried to configure the equipment but they erase the startup config, then to launch the wizard they have some problems, then they saw a procedure to put the factory default config in the router accessing a file in the flash they and everything looks ok but the problem now is that when relaunch the wizard there is a problem with the CUE. At this point i take the management of the equipment I run the CUE connectivity diagnostics but i have this message  " Please verify the Service Engine IP Address and Default Gateway are configured correctly on the service engine interface". Any ideas i can solve this problem or another information you need??.

Thank you for your help

[Darren DeCroock · Accepted solution]

We may need to see your config to find out why it is not working, but to start, I would looke at the following items.

interface Integrated-Service-Engine0/0
description Interface used to manage integrated application modulecue is initialized with default IMAP group
ip unnumbered Vlan90
ip nat inside
ip virtual-reassembly
service-module ip address 10.1.10.1 255.255.255.252
service-module ip default-gateway 10.1.10.2

interface Vlan90
description $FW_INSIDE$
ip address 10.1.10.2 255.255.255.252
ip access-group 103 in
ip nat inside
ip virtual-reassembly

ip route 10.1.10.1 255.255.255.255 Vlan90

These should all be listed in your running-config.  You can view the running config is CCA..  Troublshoot > IOSExec Commands > show running-configuration.

Thank you,

Darren

[ccastanon]

Thanx Darren just i configure in cli the ip add and gateway of the service engine service and works.

Thank you for tour help

Sent from Cisco Technical Support iPhone App

[David Trad]

Hi Carlos,

then they saw a procedure to put the factory default config in the 
router accessing a file in the flash they and everything looks ok but 
the problem now is that when relaunch the wizard there is a problem with
 the CUE.

I wouldn't be surprised if the CUE is in boot_loader mode, if you have CLI access can you session to the CUE (Assuming that the configuration for the CUE is there as per the post above me).

At this point i take the management of the equipment I run the CUE 
connectivity diagnostics but i have this message  " Please verify the 
Service Engine IP Address and Default Gateway are configured correctly 
on the service engine interface".

When the NVRAM was cleared by the local I.T professional, did they correctly apply the default .CFG file to the startup? I would have a guess that if you did a show running config that it might be a problem, also did they use the right default .CFG file, these are specific and the right one needs to be applied.

You may also need to copy the .CFG file to startup and then reload the system, and you can see if the configuration is being applied if you have a console cable plugged in and you can monitor on the screen what is taking place.

Any ideas i can solve this problem or another information you need??.

If you have an SBS contract on this device, you should log a case on this straight away, delaying it may cost you a lot of time, you can also work on this issue using the community forums at the same time, but getting SBS onto this problem of yours straight away may rectify the problem quicker.

If you do not have an SBS contract on this device, then can you provide remote access (SSH) to the device or a remote viewing session to a computer that is console cable connected to the device?

Cheers,

David.