08-23-2013 10:45 AM - edited 03-21-2019 07:41 AM
Hi everyone
I am recently having problems in IP phones I have in my lab 7911,7931 and 7970. They are connected to UC520 and i manage the network through CCA. The confn sofkey is missing on all the phones even though the confn feature is enabled in CCA. I am unable to figure out what the problem is. The firmware version on these phones are
CISCO IP Phone 7970G | SCCP70.8-5-3S |
CISCO IP Phone 7931G | SCCP31.8.5-3S |
CISCO IP Phone 7911G |
Please let me know if you have any suggestions
Thank You
08-23-2013 11:07 AM
Hello,
How are the ephone-dns configured? Do you have a custom ephone template assigned to the phones?
Thanks,
-john
08-23-2013 11:52 AM
No, we dont have custom ephone templates on the phones.
Thanks
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