Before you run the Cisco Business Edition 3000 First Time Setup Wizard, localized greeting for auto attendant, and music on hold source audio file to a single USB flash drive. Insert the key, and then run the Cisco Business Edition 3000 First Time Setup Wizard. After you run the Cisco Business Edition 3000 First Time Setup Wizard and the server restarts, you may keep the USB flash drive inserted in the server, which allows you to perform additional tasks, such as uploading the greeting and music on hold source audio file to the Cisco Business Edition 3000 Administrative Interface.
- •1. When you choose the wav file you want to use for the Open/Closed prompts, are these wav files stored on the BE3000 itself or is it uploaded from the client machine you happen to be using at the time? I would like to upload multiple wav files to the BE3k like one for standard closed hours, one with a message about being closed for Christmas, one with a message about being closed for New Year's, etc. It would be nice if I could upload all of the waves to the device and then train a user how to change them for the appropriate occasion.
Chandra: Yes, all the Wave files will be saved in the server and not on the client machine. You can upload as many Wave files as you want and use them, the way you wanted.
- •2. Are there any plans to include some type of holiday or closed schedule feature in future releases? So I don't have to manually swap out wav files.
Chandra: Yes, in Placid it would be available. Please see the Auto attendant futures guide for more info below.
- •3. Is there currently, or will there be in future releases a Night Switch feature?
Chandra: Please see the Auto attendant features guide. All these are currently available with 8.6.4 version.
Auto Attendant with Different Menus for Open and Closed Hours
This option allows you to have separate auto attendant settings for business, Open hours Menu and closed hours menu. When you select this option the following tabs are displayed:
Field descriptions for Business Hours tab
Setting | Description |
Start Time | Specify the time for each day when you want to start auto attendant greeting. You can select the hours, in 24-hour format, from the first drop-down list and minutes from the second drop-down list. The time can be set for each day of the week |
End Time | Specify the time for each day when the auto attendant greeting stops playing. You can select the hours, in 24-hour format, from the first drop-down list and minutes from the second drop-down list. The time can be set for each day of the week. |
Closed All Day | Check this check box if the office is closed on a particular day, for example, Sunday. The Start Time and End Time drop-down lists are disabled if you check this. |
Open Hours Menu and Closed Hours Menu tabs display the same fields, but these tabs allow you to specify different auto attendant settings for open and closed hours.
Field Descriptions for Open Hours menu and Close Hours menu tabs, The mentioned tabs will be used to upload the wav file and to play for the incoming calls.
Setting | Description |
Audio Greeting | Displays the current audio greeting file that is played when auto attendant is activated. |
New File | To change the audio greeting, click Browse to select a new greeting file, or click inside the text box to select a new greeting. Cisco Business Edition 3000supports only .wav audio file format. |
Save | When you edit data in the record, click Save to save your changes. |
