SPA 112 - No Dial Tone - HELP REQUIRED!

[scottyxxxx]

I am extremly frustraited.

My SPA 112 suddenly has stopped working. My telephone - a Uniden dect 6 cordeless phone, continues to say "Check TEL Line" on it.

I have done the following:

- Replaced Internet Modem for brand new one

- Replaced Internet router - To ASUS RT-53N

- Updated Router firmware

- Factory reset the 112 and redone the settings

- Firmware updated the SPA112 from 1.1 to 1.3.2

- Bought a new phone to try

- Bought a new phone line to try

- Downloaded a phone program to test my SIP provider configuration / account (it works fine, I am able to make calls)

- Checked my status on my SIP provider website, it says SPA112 - Registered

- Tried applying my settings to line 2, instead of line 1 -Problem perists

My SPA112 is less than 6 months old, I am extremly frustraited as this has been going on for days, and I really need to call home to my family. I do not know enough about the SPA112 or VOIP to be able to trouble shoot on my own any more - can someone suggest anything!?!

[Leo Laohoo]

1.  If you HTML into your SPA, go to Voice > Information, what does Line 1/Line 2 "Registration State" say?

2.  Have you considered plugging another analogue handset (not a wireless one) directly to either Line 1 or Line 2 and listen out for a dialtone?

[scottyxxxx]

Sorry, the phone came with one wireless, and one not. There is no dial tone.

Line 1 Status
Hook State:	On	Registration State:	Registered
Last Registration At:	7/6/2013 22:33:34	Next Registration In:	102 s
Message Waiting:	No	Mapped SIP Port:
Call Back Active:	No
Last Called Number:		Last Caller Number:
Call 1 State:	Idle	Call 2 State:	Idle
Call 1 Tone:	None	Call 2 Tone:	None

Does this help?

[Leo Laohoo]

Yes.  Helps a lot.

This tells me that from the SPA straight to your ISP, there's no issue.

Now we need to determine if there's an issue between the phone up to the Line 1/Line 2 port of the SPA.

Can you find an old analogue handset and plug directly?