SPA 122 Firmware upgrade

DUSAN JANJIC · ‎06-01-2012

We just upgraded SPA 122 to version 1..1.1 Ver 011. After the upgrade SPA cannot register to the PBX to which it was registered before. PBX doesn't even show any registration attempts by it. From the SPA we can ping the domain to which it is trying to register. Confused.

nseto · ‎06-01-2012

Can you get a debug log for this?

https://supportforums.cisco.com/docs/DOC-9862

Need to see what the unit is sending out when trying to register.

DUSAN JANJIC · ‎08-29-2012

We kind of lost the track of this issue but since we are now facing problems with PAP2T units (they are just going bad, voice quality is getting wors as the time progresses) we woul like to consider 122 and 112 as a replacement unit. Judging bythe number of posts and problems described in these posts that may be a bad choice as well. Non the less on the topic.

1. Someone needs to update instructions on how to set up syslog server for this unit. Instructions we were provided do not resemble the interface described.

2. Here are the results provided that we have set up syslog server correctly:

syslog server(port:514) started on Tue Aug 28 15:32:54 2012

Aug 28 15:50:53 SPA122 [17179569.420000] physmap-flash physmap-flash.0: map_prob

e failed

Jan 1 00:00:05 SPA122 [17179569.424000] physmap-flash physmap-flash.0: map_prob

e failed

Jan 1 00:00:06 SPA122 dnsmasq[156]: failed to load names from /etc/hosts: No su

ch file or directory

I have no idea how the date changed? Thanks, Dusan

Patrick Born · ‎08-29-2012

Hi Dusan,

Thanks for the suggestion on the SPA1xx debug document. Here you go:

Configuring Debug and syslog on the SPA1xx ATA

Regards,

Patrick

----------

DUSAN JANJIC · ‎08-29-2012

Thank you Patrick,

Here is the result of the capture after these instructions. Interestingly in this log I do not even see an attempt to register line 1. We have configured line 1 to register to localpbx and line 2 to register to babytel trunk...

++++ retry query scaps

+++ need tftp addr..

+++ send scaps discovery query

[1]->204.101.5.67:5060(658)

REGISTER sip:sip.babytel.ca SIP/2.0

Via: SIP/2.0/UDP 10.3.12.160:5061;branch=z9hG4bK-d519873d

From: "babytel" <>15403194319@sip.babytel.ca>;tag=f55060d797aa79do1

To: "babytel" <>15403194319@sip.babytel.ca>

Call-ID: 9878de2-7fd738d9@10.3.12.160

CSeq: 12899 REGISTER

Max-Forwards: 70

Contact: "babytel" <15403194319>;expires=3600

P-Station-Name: ;mac=ccef485c283e; sn=CBT154400J2

User-Agent: Cisco/SPA122-1.2.1(004)

Allow-Events: talk, hold, conference

P-Station-Name: ;mac=ccef485c283e; display=""; sn=CBT154400J2

Content-Length: 0

Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, REFER

Supported: replaces

RSE_DEBUG: getting alternate from domain:nat.babytel.ca

CC_eventProc(), event: CC_EV_SIG_REGISTER_FAILED(0x3B), lid: 1, par: 0, par2: (n

il)

AUD_ccEventProc: event 59 vid 1 par 0x0 par2 0x0

SLIC_stopRing

SLIC_stopTone

[1]RegFail. Retry in 30

[rse_refresh_addr_list] query nat.babytel.ca block 0

[1]->204.101.5.67:5060(658)

REGISTER sip:sip.babytel.ca SIP/2.0

Via: SIP/2.0/UDP 10.3.12.160:5061;branch=z9hG4bK-adf86974

From: "babytel" <>15403194319@sip.babytel.ca>;tag=f55060d797aa79do1

To: "babytel" <>15403194319@sip.babytel.ca>

Call-ID: 9878de2-7fd738d9@10.3.12.160

CSeq: 12901 REGISTER

Max-Forwards: 70

Contact: "babytel" <15403194319>;expires=3600

P-Station-Name: ;mac=ccef485c283e; sn=CBT154400J2

User-Agent: Cisco/SPA122-1.2.1(004)

Allow-Events: talk, hold, conference

P-Station-Name: ;mac=ccef485c283e; display=""; sn=CBT154400J2

Content-Length: 0

Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, REFER

Supported: replaces

[1]->204.101.5.67:5060(658)

REGISTER sip:sip.babytel.ca SIP/2.0

Via: SIP/2.0/UDP 10.3.12.160:5061;branch=z9hG4bK-adf86974

From: "babytel" <>15403194319@sip.babytel.ca>;tag=f55060d797aa79do1

To: "babytel" <>15403194319@sip.babytel.ca>

Call-ID: 9878de2-7fd738d9@10.3.12.160

CSeq: 12901 REGISTER

Max-Forwards: 70

Contact: "babytel" <15403194319>;expires=3600

P-Station-Name: ;mac=ccef485c283e; sn=CBT154400J2

User-Agent: Cisco/SPA122-1.2.1(004)

Allow-Events: talk, hold, conference

P-Station-Name: ;mac=ccef485c283e; display=""; sn=CBT154400J2

Content-Length: 0

Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, REFER

Supported: replaces

[1]->204.101.5.67:5060(658)

REGISTER sip:sip.babytel.ca SIP/2.0

Via: SIP/2.0/UDP 10.3.12.160:5061;branch=z9hG4bK-adf86974

From: "babytel" <>15403194319@sip.babytel.ca>;tag=f55060d797aa79do1

To: "babytel" <>15403194319@sip.babytel.ca>

Call-ID: 9878de2-7fd738d9@10.3.12.160

CSeq: 12901 REGISTER

Max-Forwards: 70

Contact: "babytel" <15403194319>;expires=3600

P-Station-Name: ;mac=ccef485c283e; sn=CBT154400J2

User-Agent: Cisco/SPA122-1.2.1(004)

Allow-Events: talk, hold, conference

P-Station-Name: ;mac=ccef485c283e; display=""; sn=CBT154400J2

Content-Length: 0

Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, REFER

Supported: replaces

[1]->204.101.5.67:5060(658)

REGISTER sip:sip.babytel.ca SIP/2.0

Via: SIP/2.0/UDP 10.3.12.160:5061;branch=z9hG4bK-adf86974

From: "babytel" <>15403194319@sip.babytel.ca>;tag=f55060d797aa79do1

To: "babytel" <>15403194319@sip.babytel.ca>

Call-ID: 9878de2-7fd738d9@10.3.12.160

CSeq: 12901 REGISTER

Max-Forwards: 70

Contact: "babytel" <15403194319>;expires=3600

P-Station-Name: ;mac=ccef485c283e; sn=CBT154400J2

User-Agent: Cisco/SPA122-1.2.1(004)

Allow-Events: talk, hold, conference

P-Station-Name: ;mac=ccef485c283e; display=""; sn=CBT154400J2

Content-Length: 0

Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, REFER

Supported: replaces

[1]->204.101.5.67:5060(658)

REGISTER sip:sip.babytel.ca SIP/2.0

Via: SIP/2.0/UDP 10.3.12.160:5061;branch=z9hG4bK-adf86974

From: "babytel" <>15403194319@sip.babytel.ca>;tag=f55060d797aa79do1

To: "babytel" <>15403194319@sip.babytel.ca>

Call-ID: 9878de2-7fd738d9@10.3.12.160

CSeq: 12901 REGISTER

Max-Forwards: 70

Contact: "babytel" <15403194319>;expires=3600

P-Station-Name: ;mac=ccef485c283e; sn=CBT154400J2

User-Agent: Cisco/SPA122-1.2.1(004)

Allow-Events: talk, hold, conference

P-Station-Name: ;mac=ccef485c283e; display=""; sn=CBT154400J2

Content-Length: 0

Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, REFER

Supported: replaces

[1]->204.101.5.67:5060(658)

REGISTER sip:sip.babytel.ca SIP/2.0

Via: SIP/2.0/UDP 10.3.12.160:5061;branch=z9hG4bK-adf86974

From: "babytel" <>15403194319@sip.babytel.ca>;tag=f55060d797aa79do1

To: "babytel" <>15403194319@sip.babytel.ca>

Call-ID: 9878de2-7fd738d9@10.3.12.160

CSeq: 12901 REGISTER

Max-Forwards: 70

Contact: "babytel" <15403194319>;expires=3600

P-Station-Name: ;mac=ccef485c283e; sn=CBT154400J2

User-Agent: Cisco/SPA122-1.2.1(004)

Allow-Events: talk, hold, conference

P-Station-Name: ;mac=ccef485c283e; display=""; sn=CBT154400J2

Content-Length: 0

Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, REFER

Supported: replaces

[1]->204.101.5.67:5060(658)

REGISTER sip:sip.babytel.ca SIP/2.0

Via: SIP/2.0/UDP 10.3.12.160:5061;branch=z9hG4bK-adf86974

From: "babytel" <>15403194319@sip.babytel.ca>;tag=f55060d797aa79do1

To: "babytel" <>15403194319@sip.babytel.ca>

Call-ID: 9878de2-7fd738d9@10.3.12.160

CSeq: 12901 REGISTER

Max-Forwards: 70

Contact: "babytel" <15403194319>;expires=3600

P-Station-Name: ;mac=ccef485c283e; sn=CBT154400J2

User-Agent: Cisco/SPA122-1.2.1(004)

Allow-Events: talk, hold, conference

P-Station-Name: ;mac=ccef485c283e; display=""; sn=CBT154400J2

Content-Length: 0

Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, REFER

Supported: replaces

RSE_DEBUG: getting alternate from domain:nat.babytel.ca

CC_eventProc(), event: CC_EV_SIG_REGISTER_FAILED(0x3B), lid: 1, par: 0, par2: (n

il)

AUD_ccEventProc: event 59 vid 1 par 0x0 par2 0x0

SLIC_stopRing

SLIC_stopTone

[1]RegFail. Retry in 30

++++ retry query scaps

+++ need tftp addr..

+++ send scaps discovery query

[rse_refresh_addr_list] query nat.babytel.ca block 0

[1]->204.101.5.67:5060(658)

REGISTER sip:sip.babytel.ca SIP/2.0

Via: SIP/2.0/UDP 10.3.12.160:5061;branch=z9hG4bK-8a2f808d

From: "babytel" <>15403194319@sip.babytel.ca>;tag=f55060d797aa79do1

To: "babytel" <>15403194319@sip.babytel.ca>

Call-ID: 9878de2-7fd738d9@10.3.12.160

CSeq: 12903 REGISTER

Max-Forwards: 70

Contact: "babytel" <15403194319>;expires=3600

P-Station-Name: ;mac=ccef485c283e; sn=CBT154400J2

User-Agent: Cisco/SPA122-1.2.1(004)

Allow-Events: talk, hold, conference

P-Station-Name: ;mac=ccef485c283e; display=""; sn=CBT154400J2

Content-Length: 0

Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, REFER

Supported: replaces

[1]->204.101.5.67:5060(658)

REGISTER sip:sip.babytel.ca SIP/2.0

Via: SIP/2.0/UDP 10.3.12.160:5061;branch=z9hG4bK-8a2f808d

From: "babytel" <>15403194319@sip.babytel.ca>;tag=f55060d797aa79do1

To: "babytel" <>15403194319@sip.babytel.ca>

Call-ID: 9878de2-7fd738d9@10.3.12.160

CSeq: 12903 REGISTER

Max-Forwards: 70

Contact: "babytel" <15403194319>;expires=3600

P-Station-Name: ;mac=ccef485c283e; sn=CBT154400J2

User-Agent: Cisco/SPA122-1.2.1(004)

Allow-Events: talk, hold, conference

P-Station-Name: ;mac=ccef485c283e; display=""; sn=CBT154400J2

Content-Length: 0

Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, REFER

Supported: replaces

[1]->204.101.5.67:5060(658)

REGISTER sip:sip.babytel.ca SIP/2.0

Via: SIP/2.0/UDP 10.3.12.160:5061;branch=z9hG4bK-8a2f808d

From: "babytel" <>15403194319@sip.babytel.ca>;tag=f55060d797aa79do1

To: "babytel" <>15403194319@sip.babytel.ca>

Call-ID: 9878de2-7fd738d9@10.3.12.160

CSeq: 12903 REGISTER

Max-Forwards: 70

Contact: "babytel" <15403194319>;expires=3600

P-Station-Name: ;mac=ccef485c283e; sn=CBT154400J2

User-Agent: Cisco/SPA122-1.2.1(004)

Allow-Events: talk, hold, conference

P-Station-Name: ;mac=ccef485c283e; display=""; sn=CBT154400J2

Content-Length: 0

Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, REFER

Supported: replaces

[1]->204.101.5.67:5060(658)

REGISTER sip:sip.babytel.ca SIP/2.0

Via: SIP/2.0/UDP 10.3.12.160:5061;branch=z9hG4bK-8a2f808d

From: "babytel" <>15403194319@sip.babytel.ca>;tag=f55060d797aa79do1

To: "babytel" <>15403194319@sip.babytel.ca>

Call-ID: 9878de2-7fd738d9@10.3.12.160

CSeq: 12903 REGISTER

Max-Forwards: 70

Contact: "babytel" <15403194319>;expires=3600

P-Station-Name: ;mac=ccef485c283e; sn=CBT154400J2

User-Agent: Cisco/SPA122-1.2.1(004)

Allow-Events: talk, hold, conference

P-Station-Name: ;mac=ccef485c283e; display=""; sn=CBT154400J2

Content-Length: 0

Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, REFER

Supported: replaces

[1]->204.101.5.67:5060(658)

REGISTER sip:sip.babytel.ca SIP/2.0

Via: SIP/2.0/UDP 10.3.12.160:5061;branch=z9hG4bK-8a2f808d

From: "babytel" <>15403194319@sip.babytel.ca>;tag=f55060d797aa79do1

To: "babytel" <>15403194319@sip.babytel.ca>

Call-ID: 9878de2-7fd738d9@10.3.12.160

CSeq: 12903 REGISTER

Max-Forwards: 70

Contact: "babytel" <15403194319>;expires=3600

P-Station-Name: ;mac=ccef485c283e; sn=CBT154400J2

User-Agent: Cisco/SPA122-1.2.1(004)

Allow-Events: talk, hold, conference

P-Station-Name: ;mac=ccef485c283e; display=""; sn=CBT154400J2

Content-Length: 0

Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, REFER

Supported: replaces

[1]->204.101.5.67:5060(658)

REGISTER sip:sip.babytel.ca SIP/2.0

Via: SIP/2.0/UDP 10.3.12.160:5061;branch=z9hG4bK-8a2f808d

From: "babytel" <>15403194319@sip.babytel.ca>;tag=f55060d797aa79do1

To: "babytel" <>15403194319@sip.babytel.ca>

Call-ID: 9878de2-7fd738d9@10.3.12.160

CSeq: 12903 REGISTER

Max-Forwards: 70

Contact: "babytel" <15403194319>;expires=3600

P-Station-Name: ;mac=ccef485c283e; sn=CBT154400J2

User-Agent: Cisco/SPA122-1.2.1(004)

Allow-Events: talk, hold, conference

P-Station-Name: ;mac=ccef485c283e; display=""; sn=CBT154400J2

Content-Length: 0

Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, REFER

Supported: replaces

[1]->204.101.5.67:5060(658)

REGISTER sip:sip.babytel.ca SIP/2.0

Via: SIP/2.0/UDP 10.3.12.160:5061;branch=z9hG4bK-8a2f808d

From: "babytel" <>15403194319@sip.babytel.ca>;tag=f55060d797aa79do1

To: "babytel" <>15403194319@sip.babytel.ca>

Call-ID: 9878de2-7fd738d9@10.3.12.160

CSeq: 12903 REGISTER

Max-Forwards: 70

Contact: "babytel" <15403194319>;expires=3600

P-Station-Name: ;mac=ccef485c283e; sn=CBT154400J2

User-Agent: Cisco/SPA122-1.2.1(004)

Allow-Events: talk, hold, conference

P-Station-Name: ;mac=ccef485c283e; display=""; sn=CBT154400J2

Content-Length: 0

Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, REFER

Supported: replaces

RSE_DEBUG: getting alternate from domain:nat.babytel.ca

CC_eventProc(), event: CC_EV_SIG_REGISTER_FAILED(0x3B), lid: 1, par: 0, par2: (n

il)

AUD_ccEventProc: event 59 vid 1 par 0x0 par2 0x0

SLIC_stopRing

SLIC_stopTone

[1]RegFail. Retry in 30

Patrick Born · ‎08-29-2012

Hi Dusan,

Please contact me directly at paborn at Cisco and I'll help you figure out what this issue is. Once we're done, I'll share with the Community what the issue was.

Regards,

Patrick

-----------

DUSAN JANJIC · ‎08-30-2012

Hi Patrick,

let me know what do you need from me?

Dusan