02-02-2010 04:35 AM - edited 03-21-2019 02:06 AM
Hi,
Anybody know what this reason means
similar to 633a02d1 - out of memory
02-05-2010 04:19 AM
Dear Sir;
I've escalated this. Stay tuned for a response.
Regards
Alberto
05-25-2010 05:00 AM
Hi Alberto.
Are there any updates on that issue? We are also experiencing massive reboots of 941 SPAs with that reason . There are also reboots with H633a08f3. Do you have any info about it?
Thanks in advance!
05-26-2010 04:42 PM
Hi Komil;
This is a memory error. Potentially a code issue under a specific circunstance (could be during provisioning). In order to debug it properly would need to see the debug traces of the device or an indication of what the device was doing prior the reboot.
Regards
Alberto
05-27-2010 12:35 AM
Hi Alberto!
Thank you for your reply. That problem happens every 12 hours and it doesn't mater whether you do anything with phone or no.
In our environment phones are getting IP settings through DHCP, all other settings are provisioned manually. Do you have any thoughts on what could be a problem?
By the way we are using 4.1.8 firmware, we've tried to upgrade to 5.1.8 - problem still there.
Please find part of syslog below:
2010-05-18 06:45:55 Local0.Info 10.2.10.12 ++++ retry query scaps
2010-05-18 06:45:55 Local0.Info 10.2.10.12 ++++ retry query scaps
2010-05-18 06:45:55 Local0.Info 10.2.10.12 +++ need tftp addr..
2010-05-18 06:45:55 Local0.Info 10.2.10.12 +++ need tftp addr..
2010-05-18 06:45:55 Local0.Info 10.2.10.12 +++ send scaps discovery query
2010-05-18 06:45:55 Local0.Info 10.2.10.12 +++ send scaps discovery query
2010-05-18 06:45:55 Local2.Debug 10.2.10.12 TP:?Tx->0
2010-05-18 06:45:55 Local2.Debug 10.2.10.12 TP:?Tx->0
2010-05-18 06:45:56 Local2.Debug 10.2.10.12 TP:?Tx->0
2010-05-18 06:46:05 Local0.Info 10.2.10.12 System started: ip@10.2.10.12, reboot reason:H633a08f3
2010-05-18 06:46:05 Local0.Info 10.2.10.12 System started: ip@10.2.10.12, reboot reason:H633a08f3
2010-05-18 06:46:05 Local1.Debug 10.2.10.12 <009>subnet mask:<009>255.255.255.0
2010-05-18 06:46:05 Local1.Debug 10.2.10.12 <009>gateway ip:<009>10.2.10.1
2010-05-18 06:46:05 Local1.Debug 10.2.10.12 <009>dns servers:<009>
2010-05-18 06:46:05 Local1.Debug 10.2.10.12 <010>
2010-05-18 06:46:06 Local3.Debug 10.2.10.12 IDBG: st-0
2010-05-18 06:46:06 Local2.Debug 10.2.10.12 Resolving 10.0.0.116
2010-05-18 06:46:06 Local0.Info 10.2.10.12 +++ need tftp addr..
2010-05-18 06:46:06 Local0.Info 10.2.10.12 +++ need tftp addr..
2010-05-18 06:46:06 Local0.Info 10.2.10.12 [0]Reg Addr Change(0) 0:0->a000074:5060
2010-05-18 06:46:06 Local0.Info 10.2.10.12 [0]Reg Addr Change(0) 0:0->a000074:5060
2010-05-18 06:46:06 Local0.Info 10.2.10.12 +++ send scaps discovery query
2010-05-18 06:46:06 Local0.Info 10.2.10.12 +++ send scaps discovery query
2010-05-18 06:46:06 Local2.Debug 10.2.10.12 TP:?Tx->0
2010-05-18 06:46:07 Local2.Debug 10.2.10.12 [0]RegOK. NextReg in 109 (1)
2010-05-18 06:46:07 Local2.Debug 10.2.10.12 TP:?Tx->0
2010-05-18 06:46:07 Local2.Debug 10.2.10.12 TP:?Tx->0
2010-05-18 06:46:20 Local3.Debug 10.2.10.12 fs:15445:15445:65536
2010-05-18 06:46:20 Local3.Debug 10.2.10.12 fls:uaf:2:1080:12976
2010-05-18 06:46:20 Local3.Debug 10.2.10.12 fbr:0:3000:3000:05987:0010:000f:4.1.8
2010-05-18 06:46:20 Local3.Debug 10.2.10.12 fhs:01:0:0001:upg:app:M:4.1.8
2010-05-18 06:46:20 Local3.Debug 10.2.10.12 fu:0:59a1, 5.1.1 1
2010-05-18 06:46:22 Local0.Info 10.2.10.12 ++++ retry query scaps
2010-05-18 06:46:22 Local0.Info 10.2.10.12 ++++ retry query scaps
2010-05-18 06:46:22 Local0.Info 10.2.10.12 +++ need tftp addr..
2010-05-18 06:46:22 Local0.Info 10.2.10.12 +++ need tftp addr..
2010-05-18 06:46:22 Local0.Info 10.2.10.12 +++ send scaps discovery query
2010-05-18 06:46:22 Local0.Info 10.2.10.12 +++ send scaps discovery query
2010-05-18 06:46:22 Local2.Debug 10.2.10.12 TP:?Tx->0
2010-05-18 06:46:22 Local2.Debug 10.2.10.12 TP:?Tx->0
2010-05-18 06:46:23 Local2.Debug 10.2.10.12 TP:?Tx->0
2010-05-18 06:46:48 Local0.Info 10.2.10.12 ++++ retry query scaps
2010-05-18 06:46:48 Local0.Info 10.2.10.12 ++++ retry query scaps
2010-05-18 06:46:48 Local0.Info 10.2.10.12 +++ need tftp addr..
2010-05-18 06:46:48 Local0.Info 10.2.10.12 +++ need tftp addr..
2010-05-18 06:46:48 Local0.Info 10.2.10.12 +++ send scaps discovery query
2010-05-18 06:46:48 Local0.Info 10.2.10.12 +++ send scaps discovery query
--SKIPPED--
2010-05-18 18:42:04 Local2.Debug 10.2.10.12 TP:?Tx->0
2010-05-18 18:43:09 Local0.Info 10.2.10.12 ++++ retry query scaps
2010-05-18 18:43:09 Local0.Info 10.2.10.12 ++++ retry query scaps
2010-05-18 18:43:09 Local0.Info 10.2.10.12 +++ need tftp addr..
2010-05-18 18:43:09 Local0.Info 10.2.10.12 +++ need tftp addr..
2010-05-18 18:43:09 Local0.Info 10.2.10.12 +++ send scaps discovery query
2010-05-18 18:43:09 Local0.Info 10.2.10.12 +++ send scaps discovery query
2010-05-18 18:43:09 Local2.Debug 10.2.10.12 TP:?Tx->0
2010-05-18 18:43:10 Local2.Debug 10.2.10.12 TP:?Tx->0
2010-05-18 18:43:10 Local2.Debug 10.2.10.12 TP:?Tx->0
2010-05-18 18:43:49 Local2.Debug 10.2.10.12 [0]RegOK. NextReg in 109 (1)
2010-05-18 18:44:15 Local0.Info 10.2.10.12 ++++ retry query scaps
2010-05-18 18:44:15 Local0.Info 10.2.10.12 ++++ retry query scaps
2010-05-18 18:44:15 Local0.Info 10.2.10.12 +++ need tftp addr..
2010-05-18 18:44:15 Local0.Info 10.2.10.12 +++ need tftp addr..
2010-05-18 18:44:15 Local0.Info 10.2.10.12 +++ send scaps discovery query
2010-05-18 18:44:15 Local0.Info 10.2.10.12 +++ send scaps discovery query
2010-05-18 18:44:15 Local2.Debug 10.2.10.12 TP:?Tx->0
2010-05-18 18:44:15 Local2.Debug 10.2.10.12 TP:?Tx->0
2010-05-18 18:44:16 Local2.Debug 10.2.10.12 TP:?Tx->0
2010-05-18 18:44:25 Local0.Info 10.2.10.12 System started: ip@10.2.10.12, reboot reason:H633a08f3
2010-05-18 18:44:25 Local0.Info 10.2.10.12 System started: ip@10.2.10.12, reboot reason:H633a08f3
2010-05-18 18:44:25 Local1.Debug 10.2.10.12 <009>subnet mask:<009>255.255.255.0
2010-05-18 18:44:25 Local1.Debug 10.2.10.12 <009>gateway ip:<009>10.2.10.1
2010-05-18 18:44:25 Local1.Debug 10.2.10.12 <009>dns servers:<009>
2010-05-18 18:44:25 Local1.Debug 10.2.10.12 <010>
2010-05-18 18:44:26 Local3.Debug 10.2.10.12 IDBG: st-0
2010-05-18 18:44:26 Local2.Debug 10.2.10.12 Resolving 10.0.0.116
2010-05-18 18:44:26 Local0.Info 10.2.10.12 +++ need tftp addr..
2010-05-18 18:44:26 Local0.Info 10.2.10.12 +++ need tftp addr..
2010-05-18 18:44:26 Local0.Info 10.2.10.12 [0]Reg Addr Change(0) 0:0->a000074:5060
2010-05-18 18:44:26 Local0.Info 10.2.10.12 [0]Reg Addr Change(0) 0:0->a000074:5060
2010-05-18 18:44:26 Local0.Info 10.2.10.12 +++ send scaps discovery query
2010-05-18 18:44:26 Local0.Info 10.2.10.12 +++ send scaps discovery query
2010-05-18 18:44:26 Local2.Debug 10.2.10.12 TP:?Tx->0
2010-05-18 18:44:26 Local2.Debug 10.2.10.12 [0]RegOK. NextReg in 109 (1)
2010-05-18 18:44:26 Local2.Debug 10.2.10.12 TP:?Tx->0
2010-05-18 18:44:27 Local2.Debug 10.2.10.12 TP:?Tx->0
2010-05-18 18:44:40 Local3.Debug 10.2.10.12 fs:15445:15445:65536
2010-05-18 18:44:40 Local3.Debug 10.2.10.12 fls:uaf:2:1085:12992
2010-05-18 18:44:40 Local3.Debug 10.2.10.12 fbr:0:3000:3000:059a1:0010:000f:4.1.8
2010-05-18 18:44:40 Local3.Debug 10.2.10.12 fhs:01:0:0001:upg:app:M:4.1.8
2010-05-18 18:44:40 Local3.Debug 10.2.10.12 fu:0:59bb, 5.1.1 1
2010-05-18 18:44:42 Local0.Info 10.2.10.12 ++++ retry query scaps
2010-05-18 18:44:42 Local0.Info 10.2.10.12 ++++ retry query scaps
2010-05-18 18:44:42 Local0.Info 10.2.10.12 +++ need tftp addr..
2010-05-18 18:44:42 Local0.Info 10.2.10.12 +++ need tftp addr..
2010-05-18 18:44:42 Local0.Info 10.2.10.12 +++ send scaps discovery query
2010-05-18 18:44:42 Local0.Info 10.2.10.12 +++ send scaps discovery query
06-01-2010 04:14 AM
Thanks. I'll escalate to engineering.
Regards
Alberto
06-14-2010 09:10 AM
I'm having same issue here.. Is there any solution or workaround?
Regards
02-16-2011 03:53 AM
Hello ALL
Are there any news on this issue. I am experiencing the same reboot reason when registering those phones with CCM6.1. I tried the latest firmware but when you start playing with the phone or have a conference or dual line then the phone reboots and on syslog you get this reboot with reason H633a016b.
Feb 16 13:33:59 esxperf SIP/2.0 180 Ringing Date: Wed, 16 Feb 2011 11:33:54 GMT Allow: INVITE, OPTIONS, INFO, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, PUBLISH From: "8027" <8027>;tag=6dfbc40b8e7c3b79o0 Allow-Events: presence Remote-Party-ID: "Panos" <8741>;party=called;screen=yes;privacy=off Content-Length: 0 To: "Panos" <8741>;tag=2bbd4666-9bbf-4ec6-b6f7-c7d90fc4ab53-31422720 Contact: <8741> Call-ID: a15f74f3-66dffb1@192.168.10.241 Via: SIP/2.0/UDP 192.168.10.241:5060;branch=z9hG4bK-756f2215 CSeq: 102 INVITE
Feb 16 13:33:59 esxperf
Feb 16 13:33:59 esxperf
Feb 16 13:33:59 esxperf CC:Ringback
Feb 16 13:33:59 esxperf
Feb 16 13:33:59 esxperf
Feb 16 13:33:59 esxperf AUD:Play Tone 8
Feb 16 13:33:59 esxperf [0:0]RTP Rx Dn
Feb 16 13:34:01 esxperf AUD:Stop Tone
Feb 16 13:34:01 esxperf PHN_setAudioPath(0)
Feb 16 13:34:02 esxperf
Feb 16 13:34:02 esxperf
Feb 16 13:34:11 esxperf System started: ip@192.168.10.241, reboot reason:H633a016b
Feb 16 13:34:11 esxperf System started: ip@192.168.10.241, reboot reason:H633a016b
Feb 16 13:34:11 esxperf subnet mask: 255.255.255.0
Feb 16 13:34:11 esxperf gateway ip: 192.168.10.1
Feb 16 13:34:11 esxperf dns servers:
Feb 16 13:34:11 esxperf
Feb 16 13:34:11 esxperf System started: ip@192.168.10.241, reboot reason:H633a016b
Feb 16 13:34:11 esxperf System started: ip@192.168.10.241, reboot reason:H633a016b
Feb 16 13:34:11 esxperf subnet mask: 255.255.255.0
Feb 16 13:34:11 esxperf gateway ip: 192.168.10.1
Feb 16 13:34:11 esxperf dns servers:
Feb 16 13:34:11 esxperf8741>8741>8741>8027>
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